Jake Kowalski
Nashville,TENNESSEE
Summary
Dynamic professional with a proven track record at Honor Home Care Technologies, adept in document management and maintaining high customer satisfaction. Excelled in fast-paced environments, leveraging problem-solving and interpersonal skills to streamline operations and enhance team efficiency. Demonstrated capability in driving significant improvements in client care and team collaboration.
Overview
7
7
years of professional experience
Work History
Regional Assoicate
Honor Home Care Techologies
San Jose, CA
01.2021 - Current
- Providing documentation of account owner /employee information.
- Reporting escalated situations to the proper team.
- Proficient on urgent staffing needs to prevent critical gaps in client's schedules.
- Communicate effectively with scheduling concerns that are being reported.
- Provide satisfaction and assist in resolving complaints.
- Participated in team meetings, providing insights to improve operations.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Maintained professional, positive attitude, contributing to productive work environment.
Scheduling Manager
Notting Hills of west Bloomfield
West Bloomfield, MI
03.2019 - 03.2021
- I have developed strong working relationships with management and executive team's through effective scheduling and communication skills. I have gathered employee data to develop monthly work schedules, enabling proper staffing for the Registered Nurse's and Certified Nursing Assistant's for a 200 bed Rehab facility . I have worked with manager and supervisor to plan and coordinate production schedules.
- I have provided Coaching based off employee's Overall performance.
- Provided written/verbal warning's For Tardies and No Call No Shows
- Presented information to the Director Of Nursing for Termination's.
- Provided on-site Interviews for the Hiring process
- Ordered Medical equipment for the Facility on a weekly Basic.
Home Caregiver
BrightStar Care
Brighton, MI
09.2017 - 03.2019
- I answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. I have assisted with feeding and monitored intake to help patients achieve nutritional objectives. Assisted in the long-term, and short-term Nursing Facilities.
- Assisted with transferring and ADL's
- Assisted in End of Life Care
- Assisted with TBI Patients
Skills
- Relationship Building
- Client Engagement
- Issue Resolution
- Decision-Making
- Computer Skills
- Oral communication
- Record and File Management
- Attention to Detail
Timeline
Regional Assoicate
Honor Home Care Techologies
01.2021 - Current
Scheduling Manager
Notting Hills of west Bloomfield
03.2019 - 03.2021
Home Caregiver
BrightStar Care
09.2017 - 03.2019