JAKE KREIGHBAUM
Collierville
Summary
Dynamic professional with extensive experience at FedEx, excelling in team leadership and operational efficiency. Proven track record in customer service excellence and process improvement. Proficient in Microsoft Excel and adept at training staff, ensuring high standards and satisfaction. Committed to optimizing workflows and enhancing service quality in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Team Lead
FedEx
Memphis
12.2024 - Current
- Led team to ensure timely package delivery and operational efficiency.
- Trained new employees on safety protocols and company policies.
- Coordinated daily workflows to optimize resource allocation and performance.
- Implemented process improvements to enhance service quality and productivity.
- Conducted regular team meetings to discuss goals and address challenges.
- Collaborated with management to develop training materials for staff development.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Administrative Assistant
Sherwin-Williams
01.2020 - Current
- Oversee billing of customers for accuracy in payments.
- Use Excel spreadsheets to keep financial information of clients up to date.
- Maintained hard copy filing system with confidential client information.
- Source and procure inventory for proper office management.
Retail Store Associate
Office of Doctor Nancy Johnson
01.2019 - Current
- Trained team members for safety procedures and customer expectations.
- Assisted the store manager along with the sales representatives for that location to help amplify sales.
- Maintained store inventory by locating low levels of product to make sure customers had everything they required.
- Answered phone calls, addressed any customer complaints, and operated register to assure an operational location.
customs trade specialist
FedEx
Memphis
12.2023 - 12.2024
- Managed trade compliance documentation and ensured regulatory adherence.
- Coordinated customs clearance processes for international shipments.
- Analyzed shipping data to optimize trade routes and reduce costs.
Delivery Driver
Domino's
07.2013 - 01.2015
- Reconcile daily sales while ensuring accuracy of all transactions.
- Operate multi-line phone system while taking orders and directing callers to proper locations.
- Provide excellent customer service by anticipating guests needs, resolving issues, and answering questions.
- Utilize electronic maps for locating customers.
Education
University of Memphis
11.2025
Associates Degree -
Southwest Tennessee Community College
01.2019
Skills
- Administrative support
- Billing and invoicing
- Customer service excellence
- Data entry and management
- File organization
- Inventory control
- Microsoft Excel proficiency
Websites
References
- Coy Alter, 512-981-8266, Fed Ex Manager
- Jeff Cox, 901-338-4410, IT Fed Ex
- Matt House, 901-414-8150, Fed Ex
Timeline
Team Lead
FedEx
12.2024 - Current
customs trade specialist
FedEx
12.2023 - 12.2024
Administrative Assistant
Sherwin-Williams
01.2020 - Current
Retail Store Associate
Office of Doctor Nancy Johnson
01.2019 - Current
Delivery Driver
Domino's
07.2013 - 01.2015
University of Memphis
Associates Degree -
Southwest Tennessee Community College