Jake Kutilek
East Lansing,United States
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parks & Recreation Intern
City Of Lansing, Michigan
05.2024 - 08.2024
- Assisted in the planning and execution of recreational programs, events, and activities.
- Hosted my own Parks & Recreation event as a final project. MLB Youth Pitch, Hit, & Run with 60+ participants.
- Provided on-site support during events, including setup, coordination, and cleanup.
- Collected and analyzed feedback from participants to improve future programs.
- Assisted with the creation of promotional materials, such as flyers, newsletters, and social media posts.
- Supported the maintenance and cleanliness of park facilities and recreational areas.
Hospitality Intern
Geneva National Resort & Club
05.2023 - 08.2023
- Learned how to process guest check-ins, check-outs, room assignments and special requests.
- Developed refined customer service skills, both in-person and by phone.
- Acquired the ability to anticipate and respond to guest needs.
- Worked with the Call Center/Front Desk team to establish and meet sales goals.
- Multi-tasked by speaking with customers while making online reservations in real time.
- Ran and checked daily reports using tee time and reservation software.
- Developed guest recovery skills to meet customer expectations graciously.
- Upheld opening and closing protocols and service standards.
- Participated in and contributed to weekly team meetings.
Student Special Events Assistant
Michigan State University (Breslin Student Events Center)
03.2022 - 05.2023
- Kept work area clean during operation and cleans area after events.
- Took tickets from patrons as they entered the facility for an event.
- Directed and assisted patrons into proper seats.
- Assisted patrons with wheelchairs if necessary.
- Distributed programs and ensured safety rules are obeyed.
- Provided directions to various facilities.
Summer Camp Counselor (Seasonal)
Camp Henry
08.2018 - 08.2022
- Supervised and organized activities for groups of up to 20 campers at a summer camp.
- Developed and implemented a wide variety of educational and recreational activities for campers.
- Ensured a safe and enjoyable environment for all campers through active supervision and engagement.
- Provided guidance to campers while they participated in recreational activities such as swimming, arts & crafts, and sports.
Keyholder/Sales Representative
Campus Den
09.2020 - 02.2022
- Effectively managed the key holder responsibilities by ensuring that store keys and access codes are properly safeguarded
- Was responsible for opening and closing the store, monitoring daily sales, and ensuring that the store is properly secured each day
- Maintained an accurate and up-to-date inventory of store keys and monitored access to restricted areas.
Education
Bachelor in Hospitality Business -
Michigan State University | Broad College of Business
12.2024
Skills
- Customer service
- Interpersonal skills
- Leadership
- Program Planning
- Recreation management
Websites
Certification
- Certification in Hotel Industry Analytics (CHIA), American Hotel & Lodging Educational Institute, 2023, The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data. This globally-recognized professional credential validates your advanced knowledge in hotel industry analytics including foundational metrics, definitions, formulas and methodologies.
- Lifeguarding with CPR/AED For the Professional Rescuer First Aid and Waterfront Skills, American Red Cross, 2023
Timeline
Parks & Recreation Intern
City Of Lansing, Michigan
05.2024 - 08.2024
Hospitality Intern
Geneva National Resort & Club
05.2023 - 08.2023
Student Special Events Assistant
Michigan State University (Breslin Student Events Center)
03.2022 - 05.2023
Keyholder/Sales Representative
Campus Den
09.2020 - 02.2022
Summer Camp Counselor (Seasonal)
Camp Henry
08.2018 - 08.2022
Bachelor in Hospitality Business -
Michigan State University | Broad College of Business
Similar Profiles
Adam HussainAdam Hussain
Lansing City Council at City Of Lansing, MichiganLansing City Council at City Of Lansing, Michigan
Richard StoddardRichard Stoddard
Field Operations / Maintenance Supervisor at City Of Lansing, MichiganField Operations / Maintenance Supervisor at City Of Lansing, Michigan
Starr AllenStarr Allen
311 Call Center Representative at City Of Lansing, Michigan311 Call Center Representative at City Of Lansing, Michigan