Jake Lackey
Nashville,TN
Summary
Senior Operations Analyst with 5+ years of experience in healthcare operations, value-based care, and health tech. Proven ability to manage cross-functional projects from concept through implementation, improve workflows, and deliver actionable insights. Skilled in operational support, process improvement, and technology enablement to enhance care delivery and patient experience. Adept at thriving in fast-paced, high-growth environments and translating complex data into clear, impactful strategies.
Overview
5
5
years of professional experience
Work History
Senior Operations Analyst
Main Street Health
01.2025 - Current
- Lead full-cycle pilot implementations, including scoping, stakeholder alignment, workflow design, and post-launch optimization.
- Partner with cross-functional teams to support day-to-day operations and deliver on mission-critical initiatives.
- Analyze large datasets in Excel, Tableau, and Metabase to identify trends, surface insights, and guide strategic decision-making.
- Develop and maintain reporting dashboards to track KPIs, operational performance, and workflow adherence.
- Facilitate weekly strategic operations calls, fostering collaboration and aligning teams on priorities.
- Draft and maintain clear SOPs for frontline staff, ensuring consistent execution of processes.
Associate
Main Street Health
01.2023 - 12.2024
- Delivered actionable insights on performance trends across 1,300+ primary care clinics, enabling leadership to close operational gaps and optimize outcomes.
- Built and maintained operational models to forecast revenue, measure ROI, and support partner performance goals.
- Directed EMR integration projects, ensuring seamless adoption and workflow optimization.
- Supported market expansion by conducting business development research and preparing data-driven proposals for C-suite stakeholders.
Business Development Representative
Clarus
07.2021 - 01.2023
- Generated 150+ qualified opportunities, resulting in $280K+ in new ARR within the first year.
- Built a $3.8M sales pipeline through targeted outreach and strategic trade show engagement.
- Identified and launched a new private equity MSO sales channel, expanding market reach.
Global Business Development Intern
PRA Health Sciences
06.2020 - 08.2020
- Supported global BD teams in identifying new opportunities and maintaining accurate candidate pipeline tracking.
Education
B.S. - Commerce and Business Administration
The University of Alabama, Culverhouse College of Business
Skills
- Data & Reporting: Excel (VLOOKUP, INDEX-MATCH, array formulas), Tableau, Metabase, Salesforce PowerPoint
- Project Management: Full-cycle implementation, stakeholder alignment, workflow optimization, KPI tracking
- Healthcare Expertise: Value-based care, date analysis, clinic operations, care navigation support
- Operational Excellence: SOP creation, process improvement, cross-functional collaboration
Timeline
Senior Operations Analyst
Main Street Health
01.2025 - Current
Associate
Main Street Health
01.2023 - 12.2024
Business Development Representative
Clarus
07.2021 - 01.2023
Global Business Development Intern
PRA Health Sciences
06.2020 - 08.2020
B.S. - Commerce and Business Administration
The University of Alabama, Culverhouse College of Business
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