Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAKE LATTYAK

Mahomet

Summary

Sales leader with proven ability to drive revenue growth and enhance team performance. Expertise in sales strategy, client relationship management, and market analysis. Strong focus on teamwork, adaptability, and achieving results. Known for leadership, communication, and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Director of Sales

IHG Hotels
10.2021 - 05.2023
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

District Operations Manager

Pilot Flying J Travel Center
07.2019 - 09.2021
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Promoted a positive work environment by fostering open communication channels among staff members.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Ensured adherence to company policies, industry regulations, and legal requirements within the district.
  • Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
  • Optimized supply chain management for improved inventory control and reduced waste.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Client Engagement Manager

Office Depot
06.2017 - 05.2019
  • Cultivated a results-driven culture within the team, promoting accountability for individual performance metrics as well as collective goals aligned with company objectives.
  • Identified new business opportunities through proactive networking and relationship-building activities.
  • Resolved escalated issues promptly and professionally, maintaining high standards in issue resolution times while preserving positive working relationships.
  • Mentored and developed junior team members, fostering an environment that encouraged professional growth and continuous improvement.
  • Coached team members on best practices for building strong rapport with clients, enhancing overall engagement quality.
  • Analyzed client feedback data to identify trends and inform future initiatives aimed at enhancing the overall customer experience.
  • Enhanced client relationships by consistently delivering exceptional service and support.
  • Conducted regular performance reviews, identifying areas for improvement and implementing necessary changes.
  • Fostered long-term partnerships with key accounts, driving revenue growth and market expansion.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Director of Operations

Firehouse Subs
04.2010 - 04.2017
  • D.O.O. for the Chicago/Northwest Indiana Territory
  • Assisted in the selection and approval of all Firehouse Subs franchisees throughout the Chicago and Northwest Indiana territory.
  • Trained and certified the Area Representatives for Minnesota, Michigan and Wisconsin.
  • Trained and certified 22 franchisees and 7 general managers throughout Illinois, Indiana, Wisconsin, Minnesota, Michigan and Missouri.
  • Assisted in the entire build out process and opening of 18 Firehouse Subs restaurants. Including, but not limited to, real estate and site selection, executing the 31 week build out checklist, assisting the franchisees in placing all initial orders, interviewing potential employees, orchestrating and implementing the orientation and training schedules, making the employee schedules, setting up the restaurant once orders are received, accompanying the franchisees to all marketing and community introduction events prior to opening, training all new employees and identifying potential shift leaders for the franchisees.
  • I conducted 437 point bi-monthly compliance audits called F.I.R.E. (Firehouse Internal Report of Excellence) Reports to ensure that all of our franchisees were adhering to our culture, values and policies.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw all personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Conducted timely performance evaluations for all staff members.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Education

Bachelor of Arts - Marketing

Southern Illinois University-Carbondale
Carbondale, Illinois

Bachelor of Arts - International Marketing, German

Universitat Dortmund

Bachelor of Arts - International Marketing, German

Salzburg College

Skills

  • Service-oriented
  • Natural leader
  • Strong work ethic
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Conflict resolution techniques
  • Results-oriented
  • Business operations expertise
  • Marketing and advertising
  • Client relationship management
  • Rapport and relationship building

Timeline

Director of Sales

IHG Hotels
10.2021 - 05.2023

District Operations Manager

Pilot Flying J Travel Center
07.2019 - 09.2021

Client Engagement Manager

Office Depot
06.2017 - 05.2019

Director of Operations

Firehouse Subs
04.2010 - 04.2017

Bachelor of Arts - Marketing

Southern Illinois University-Carbondale

Bachelor of Arts - International Marketing, German

Universitat Dortmund

Bachelor of Arts - International Marketing, German

Salzburg College

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