Summary
Overview
Work History
Education
Skills
Timeline
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Jake Loiselle

West Hartford,CT

Summary

Personable and dedicated customer service oriented associate with extensive experience in hospitality. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results oriented with demonstrated passion for building relationships and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Outside Service Supervisor

Tumble Brook Country Club
Bloomfield, CT
03.2021 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided guidance and support to staff members who encountered difficulties performing their duties in the field.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed day-to-day duties accurately and efficiently.

Outside Service Attendant

Tumble Brook Country Club
Bloomfield, CT
08.2016 - 11.2020
  • Coordinated with pro shop staff to address guest needs and concerns.
  • Assisted with the opening and closing procedures of the golf operations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Provided courteous and efficient service to all golf course patrons.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Education

Bachelor - Communication

University of Connecticut
Storrs, CT
05-2021

Skills

  • Customer Service Excellence
  • Customer-Focused Service
  • Clear Written and Oral Communication
  • Consistent Dependability
  • Teamwork
  • Computer skills

Timeline

Outside Service Supervisor

Tumble Brook Country Club
03.2021 - Current

Outside Service Attendant

Tumble Brook Country Club
08.2016 - 11.2020

Bachelor - Communication

University of Connecticut
Jake Loiselle