Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jake Markham

Retail worker
Vinton,VA

Summary

Dynamic retail professional with strong leadership skills and a proven track record at Torrid, enhancing customer satisfaction and driving sales through effective team management and targeted promotional campaigns. Adept at cash handling and inventory monitoring, I consistently exceed performance goals while fostering a collaborative work environment. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

5
years of professional experience

Work History

Torrid

Keyholder Manager
05.2024 - Current

Job overview

  • Accepted and processed customer returns.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
  • Opened inventory boxes and restocked shelves.
  • Oversaw inventory control processes including ordering stock replenishments while maintaining budget constraints.
  • Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
  • Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Successfully drove new product lines to increase annual profits by Number%.

Cato Fashions

3rd Assistant Manager
12.2021 - 03.2024

Job overview

  • Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
  • Oversaw store opening procedures, ensuring a clean and organized environment for customers upon arrival.
  • Contributed to increased sales by providing exceptional customer service and product knowledge.
  • Exemplified strong leadership skills during periods of high stress or heavy workload; as a result of this support system provided employees continued performing at their best level even under pressure.
  • Resolved customer inquiries effectively by offering prompt assistance and knowledgeable guidance on products or services offered at the store.
  • Collaborated with team members to develop creative solutions for store challenges and improve overall operations.
  • Handled daily cash reconciliation, maintaining accurate financial records for the store.
  • Implemented loss prevention strategies, resulting in decreased shrinkage rates for the store.
  • Assisted senior managers with budgeting tasks including forecasting expenses and revenue generation opportunities based on historical data analysis applied alongside current market trends relevant information available.
  • Maintained a safe and compliant work environment by ensuring adherence to all company and regulatory policies, procedures, and guidelines.
  • Enhanced employee performance through regular coaching, feedback, and training sessions.
  • Assisted in the successful launch of new products, creating eye-catching displays and promotional materials.
  • Assisted in recruiting top talent, conducting interviews, and making hiring recommendations to management.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Foodlion Grocery Store

Cashier
08.2020 - 11.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

William Byrd High-school
Vinton, VA

05.2022

University Overview

  • I Was a hard working member of the beta club and volunteered frequently at the vinton history museum. I helped with brainstorming their hotel roanoke Christmas tree, cleaning up the upstairs portion of the museum and putting together booths for yards sales. At graduation I received my cords and pins for completing the clubs activities.
  • I attened Burton center for arts and technology all fours years of my high-school career. I was apart of the visual arts program.

Skills

  • Store operations
  • Team management
  • Task delegation
  • Employee scheduling
  • Strong leadership
  • Cash handling
  • Customer service management
  • Training and mentoring
  • Staff training and development
  • Cash handling accuracy
  • Scheduling coordination
  • Safety enforcement
  • Inventory monitoring
  • Store maintenance
  • Daily reporting
  • Sales proficiency
  • Staff oversight
  • Loss prevention strategies
  • Promotional campaigns
  • Marketing initiatives
  • Promotional planning
  • Bank deposits
  • Front end operations
  • Drawer counting
  • Store operations oversight
  • Store recovery processes
  • Opening and closing coordination
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Customer satisfaction
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Team building and motivation
  • Customer engagement
  • Superior work ethic
  • Inventory and stocking
  • Computer proficiency
  • Delegation and supervision
  • Goal setting and achievement
  • Handling complaints
  • Leadership development
  • Adaptable to changing demands
  • Flexible work schedule
  • Self motivation
  • Product knowledge
  • Conflict resolution
  • Basic mathematics
  • Employee oversight

Timeline

Keyholder Manager

Torrid
05.2024 - Current

3rd Assistant Manager

Cato Fashions
12.2021 - 03.2024

Cashier

Foodlion Grocery Store
08.2020 - 11.2020

William Byrd High-school

Jake MarkhamRetail worker