Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jake McCann

Dallas

Summary

Versatile and detail-oriented individual with a diverse skill set in technical troubleshooting, customer service, and field operations. Proficient in diagnosing and resolving technical issues, maintaining efficient workflows, and ensuring accurate data collection and reporting. Skilled in time management, multitasking, and adapting to fast-paced environments while delivering high-quality results. Adept at collaborating with teams, communicating effectively, and providing exceptional service to clients and stakeholders. Strong organizational skills, attention to detail, and a proactive approach to problem-solving across various industries.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Solar Surveyor

DynamicSLR
12.2023 - Current
  • Prepared detailed site assessment reports, including photos, measurements, and recommendations, to guide installation teams.
  • Measured and documented roof dimensions, shading, azimuth, and pitch using drones and specialized software.
  • Collaborated with engineers and design teams to provide accurate site information for system layout and performance optimization.
  • Installed solar panels and systems.
  • Assisted electricians in installing solar systems and upgrading electrical panels.

Pharmacy Technician

Walgreens
01.2022 - 01.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Desktop Support Specialist

Vari
03.2017 - 08.2019
  • Purchased, setup and installed physical hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Acted as the initial point of contact for for all computer and system related concerns from clients or other employees.
  • Responsible for the ongoing maintenance and future planning needs of company's desktop environment.

Education

University of Colorado Denver
Aurora, CO

Baylor University
Waco, TX

High School Diploma -

Coppell High School
Coppell, TX
06-2019

Skills

  • Team collaboration
  • Verbal/written communication
  • Incident management
  • Troubleshooting & diagnostics
  • Quality assurance and control
  • Workflow optimization
  • OSHA safety standards and protocols
  • Problem-solving and critical thinking
  • Time management
  • Attention to detail

Certification

FAA Drone License

Comptia A+ Certification

OSHA 10/30 Certification

Electrician Apprentice License


Timeline

Solar Surveyor

DynamicSLR
12.2023 - Current

Pharmacy Technician

Walgreens
01.2022 - 01.2023

Desktop Support Specialist

Vari
03.2017 - 08.2019

University of Colorado Denver

Baylor University

High School Diploma -

Coppell High School

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Jake McCann