Jake McCauley
Eastampton,NJ
Summary
Seeking an entry level position as an IT Support Specialist. I am looking to enhance my knowledge of hardware, software, and network troubleshooting with a company that I can grow with. I am excited to utilize my strong communication skills and my commitment to customer service with a position to maintain smooth IT operations.
Overview
8
8
years of professional experience
Work History
Electronics Team Member
Target Corp.
09.2019 - Current
- Provided customer service and answered electronics related questions.
- Sold and activated prepaid cell phones.
- Replenished tech inventory and maintained tidiness.
- Followed appropriate security measures to minimize theft.
- Trained in use of power equipment (pallet stacker, lift, baler, compactor).
Computer Support
Riverside Exports
07.2019 - 12.2022
- Provided technical support for all office devices.
- Created and managed listings for the company’s online marketplace.
- Completed online transactions for customers around the globe.
- Converted physical sales records to digital.
Customer Service Associate
ShopRite
11.2017 - 07.2019
- Processed returns and provided excellent customer service.
- Maintained a positive attitude while resolving customers’ issues.
Education
Associate of Science - Computer Science
Rowan College At Burlington County
Mount Laurel, NJ08.2024
Skills
- Proficient in Java, C and Python programming languages
- Hardware Support: Experience with troubleshooting desktop PCs, laptops, printers and mobile devices
- Software Support: Knowledgeable in applications such as Microsoft Office Suite and Google Workspace
- Complex understanding of network configurations, routers, switches
- Fluent in Windows, macOS, Linux, iOS and Android operating systems
Pending Certifications
- CompTIA A+
- Google IT Support
Timeline
Electronics Team Member
Target Corp.
09.2019 - Current
Computer Support
Riverside Exports
07.2019 - 12.2022
Customer Service Associate
ShopRite
11.2017 - 07.2019
Associate of Science - Computer Science
Rowan College At Burlington County
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