Jacob McClellan
West Point
Summary
Accomplished leader with a focus on revenue tracking, customer engagement and sales. Extensive experience in developing training programs and analyzing performance metrics to enhance team effectiveness. Prepared to leverage skills to drive organizational success and elevate customer experiences.
Overview
11
11
years of professional experience
Work History
Director Customer Engagement | Lead Gen & Revenue
Sunrun
Lehi
09.2023 - 09.2025
- Managed Service transfers with sellers & buyers, frontline digital teams, tracked revenue with customer care contacts to inside sales.
- Led customer experience strategy to enhance satisfaction across diverse service channels.
- Developed training programs to empower staff in delivering exceptional service.
- Analyzed customer data to identify trends and improve service offerings.
- Helped track and improve lead gen from customer care contacts, on track to hit 12M in 2025 with add on sales.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Monitored call center metrics such as average handle time, CSAT, first call resolution rate, abandoned calls rate, ensuring that targets are met.
- Identified needs of customers promptly and efficiently.
Regional Sales Manager
Sunrun
Lehi
04.2019 - 09.2023
- Led, coached and developed employees to achieve sales goals.
- Supported, trained and motivated team of professionals to consistently meet monthly goals for sales and production.
- Analyzed sales performance data to develop actionable insights.
- Top Digital Team with installs in 2021 out of 10 teams.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Coached, developed and motivated team to achieve revenue goals.
- Won the BIGS competition in 2022 with team.
District Manager; Sales
Vivint Solar
Boston
05.2015 - 02.2019
- Recruitment, training, and overseeing of over 50+ sales reps at a time
- Responsible for helping Office reach lead and sales quotas
- Boston North Office is top 5 office in the country quarterly (out of 50)
- Oversaw reps become office managers that I personally recruited
- Lead by example
- Over 270 personal installs
- Top rep in New England region in personal installs overall at the time.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined installs with operations.
Sales Representative
Vivint Solar
Boston
05.2014 - 05.2015
- Managed complete sales process from initial contact to installation of solar panels
- Served as representative between homeowner and corporation
- Sales experience with door-to-door, cold-calling, and establishing a referral program.
Education
General Studies - Business Management
Salt Lake Community College
SLC, UT05.2013
Skills
- Leadership skills
- Lead generation strategies
- Sales performance analysis
- Customer experience strategy
- Customer engagement
- Revenue tracking
- Market strategy development
- Team management
- Budget management
- Cross-functional team leadership
- Employee development
References
References available upon request.
Timeline
Director Customer Engagement | Lead Gen & Revenue
Sunrun
09.2023 - 09.2025
Regional Sales Manager
Sunrun
04.2019 - 09.2023
District Manager; Sales
Vivint Solar
05.2015 - 02.2019
Sales Representative
Vivint Solar
05.2014 - 05.2015
General Studies - Business Management
Salt Lake Community College
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