Jake McLean
Washington,DC
Overview
8
8
years of professional experience
Work History
Process Server
Urban Serving LLC
Grand Rapids , Michigan
01.2021 - 08.2021
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Tracked down 150-200 defendants per month to serve legal documents.
- Researched defendants' schedules, social media and analyzed personal records to locate defendants.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
Bartender
Cowboy Brazilian Steakhouse
Columbia , SC
08.2020 - 12.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed cash and bar revenue during special promotions or sporting events.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Security Officer
American Security
Columbia, SC
09.2020 - 12.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Manager
Flavors Of East Africa
San Diego , CA
09.2019 - 02.2020
- Opened up new shop location in October 2019
- Reviewed potential employee applications and conducted hiring process to build a new team for the store
- Trained and guided team members to maintain high productivity and performance
- Improved operational planning and business framework to enhance resource utilization and reduce waste
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Conducted monthly inventories of raw materials and components on work floor
Bartender
Epic Wings And Things
San Diego , CA
09.2019 - 11.2019
- Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Learned all required tasks quickly to maximize performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Kept supplies sufficiently stock by assessing inventory levels and reporting lower stock items.
English Teacher
Self-Employed
Moscow, Russia
02.2019 - 06.2019
- Worked with Russian Students at high-school and college levels on English reading, writing, and speaking comprehension
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Supported myself financially while living in Moscow by providing these tutoring services
Bartender/Server
Barnhart's Bar And Grill
Ludington, MI
05.2017 - 08.2018
- Worked with a diverse team coming from different cultural, linguistic, religious, and ethnic backgrounds from all around the world
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Consulted with managers to organize special events and promotions such as live music to bring in new customers
Shift Leader
Potbelly Sandwich Co.
Grand Rapids, MI
06.2014 - 08.2016
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Controlled food costs and managed inventory
- Oversaw day to day activities in the restaurant, fostering inspiring atmosphere to optimize customer and employee experiences
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Education
Master of Arts - Statecraft And National Security Studies
Institute of World Politics
Washington, D.C.05.2022
Bachelor of Arts - International Security And Conflict Resolution
San Diego State University
San Diego, CA05.2020
Skills
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Cash Handling
- Health Codes Compliance
- Point of Sale Systems
- Food Preparation and Safety
- Dining Room Management
- Bilingual in English and Russian
Timeline
Process Server
Urban Serving LLC
01.2021 - 08.2021
Security Officer
American Security
09.2020 - 12.2021
Bartender
Cowboy Brazilian Steakhouse
08.2020 - 12.2020
Manager
Flavors Of East Africa
09.2019 - 02.2020
Bartender
Epic Wings And Things
09.2019 - 11.2019
English Teacher
Self-Employed
02.2019 - 06.2019
Bartender/Server
Barnhart's Bar And Grill
05.2017 - 08.2018
Shift Leader
Potbelly Sandwich Co.
06.2014 - 08.2016
Master of Arts - Statecraft And National Security Studies
Institute of World Politics
Bachelor of Arts - International Security And Conflict Resolution
San Diego State University
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