Jake Mertle
Brownwood
Summary
Seasoned professional with a proven track record at Texas Department of Criminal Justice, adept in emergency response and conflict resolution. Excelled in reducing contraband instances and maintaining safety, complemented by a strong ability to fulfill customer needs swiftly at Walmart. Demonstrates first aid proficiency and exceptional de-escalation techniques, ensuring high satisfaction and safety standards.
Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in a Conductor Trainee role.
Overview
2
2
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
02.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Personal Shopper
Walmart
12.2022 - 01.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
GED -
Abilene ISD
Brownwood, TX12-2022
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Correctional Officer
Texas Department Of Criminal Justice
02.2024 - Current
Personal Shopper
Walmart
12.2022 - 01.2024
GED -
Abilene ISD