Jake Mignosa
Oklahoma City,OK
Summary
At Costco, excelled as a Call Center Representative by mastering tech support and problem-solving skills, significantly enhancing customer satisfaction. Demonstrated exceptional ability to manage high call volumes and resolve complex issues, ensuring client satisfaction through effective escalation management and proficient use of multiple software systems.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Costco
03.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
General - General
Edmond Memroial HS
Edmond, OK05.2023
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Tech Support skills
- Escalation Managment
Timeline
Call Center Representative
Costco
03.2023 - 05.2024
General - General
Edmond Memroial HS