Jake Miller
Westminster,CO
Summary
Highly dependable Low Voltage Technician going on 2 years of being a loyal and committed employee proven by a great attendance record and strong work ethic. A dedicated employee skilled in security system installations and well known by his peers as adaptive, respectful, positive, and eager to help others.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Travel Telecommunications Low Voltage Technician
Avalon Telecommunications & American Direct
Denver, CO
03.2023 - Current
- Cable Installation & Management: Install cable supports and pathways to head-end closets and office locations; proficient in pulling and terminating CAT6, 18-2, 16-2, COAX, OSP COAX, and both Multi-Mode and Single-Mode Fiber.
- System Installation: Build and install telescopic poles for cameras and TVs; mount and configure Verkada/Bosch camera systems and television monitors.
- Network Infrastructure: Set up head-end closet racks for IDF and MDF; install and configure CISCO switches, routers, paging systems, music amplifiers, and servers.
- Device Connectivity: Connect and install network devices. Troubleshoot devices and cabling to fix any outstanding issues.
- Cable Organization: Label and dress cables in head-end racks, ensuring neat and efficient setups.
- Project Support: Utilize company resources responsibly for proper job execution and save on material.
- Time Management: Consistently complete jobs on schedule while maintaining high-quality standards, ensuring efficient project delivery.
Door Dasher (Delivery Driver)
Door Dash
Oahu, Hawaii
01.2022 - 02.2023
- Timely Deliveries: Drive personal vehicle to deliver food and other items to customer locations safely and efficiently.
- Customer Communication: Engage with customers and merchants to confirm delivery and order details, ensuring clear and effective communication.
- Payment Collection: Gather payments from customers for orders, handling transactions accurately.
- Vehicle Maintenance: Maintain a clean and operable vehicle, adhering to safety and hygiene standards.
- Traffic Safety Compliance: Follow all traffic safety laws to ensure safe delivery practices.
- Delivery Tracking: Keep accurate records of deliveries made, ensuring accountability and organization.
- Problem Solving: Collaborate with company agents to resolve customer and order issues effectively.
- Order Management: Manage multiple orders simultaneously, ensuring the correct items are delivered to the appropriate customers.
- Customer Satisfaction: Achieved a customer rating of 4.97/5, reflecting commitment to excellent service.
Processing Specialist (Service Associate - Insurance Services - ESR)
Paychex
St. Petersburg, FL
12.2019 - 04.2021
- Client Data Management: Accept and process client data related to company information, employees, payroll, and health insurance in compliance with the Affordable Care Act.
- Technical Support: Provide basic technical product processing support for ESR clients, ensuring seamless integration and use of services.
- Problem Resolution: Ensure timely and accurate resolution of client issues, minimizing exposure to the agency and maintaining client trust.
- Collaborative Support: Work closely with Dedicated Service Representatives to resolve client concerns, utilizing internal and external resources effectively.
- Service Level Adherence: Meet departmental service level agreements and expectations, focusing on client satisfaction through efficient processes.
- Case Tracking and Organization: Keep accurate records of all submitted cases and organize client information systematically.
- Goal Monitoring: Assist supervisors in tracking weekly goals and departmental performance metrics.
- Cross-Department Collaboration: Collaborate with other departments to enhance overall service quality for clients.
Host
Bahama Breeze
Brandon, FL
07.2019 - 10.2019
- Guest Reception: Greet and welcome guests, ensuring a warm and inviting atmosphere from the moment they arrive.
- Exceptional Customer Service: Provide outstanding service to guests, making them feel valued and appreciated throughout their visit.
- Seating Management: Seat guests based on table and server availability, offering a brief introduction to enhance their dining experience.
- Guest Assistance: Attend to guest needs promptly, ensuring a comfortable and enjoyable experience.
- Cleanliness and Safety: Maintain a safe and clean area of operation, adhering to health and safety standards.
- Technology Proficiency: Operate seating applications on company tablets to efficiently manage guest flow and reservations.
- Order Management: Complete reservations and To-Go orders via phone and in-person, ensuring accuracy and timely service.
- Cash Handling: Handle guest payments and accurately process transactions in the register.
- To-Go Order Preparation: Prepare guest To-Go orders for pick up, ensuring proper packaging and presentation.
- Food Service: Execute food runs to guest tables, ensuring timely delivery of orders.
13B Canon Crewmember Field Artillery
U.S. Army National Guard
Winter Haven, FL
10.2013 - 10.2019
- Explosive Operations: Prepare, transport, and fire highly explosive rounds, ensuring adherence to safety protocols and operational standards.
- Howitzer Crew Member: Fill various positions on a howitzer crew, demonstrating versatility and teamwork in high-pressure situations.
- Maintenance and Care: Conduct cleaning and maintenance on howitzers, military vehicles, and equipment, ensuring optimal operational readiness.
- Training and Qualifications: Maintain and attend annual qualifications and training sessions, ensuring proficiency in combat operations and safety measures.
- Combat Readiness: Engage in specialized combat roles, including riot control and emergency response during Hurricane Irma, showcasing adaptability and quick decision-making.
- Leadership and Delegation: Delegate duties to other soldiers, fostering teamwork and ensuring mission success through effective communication and leadership.
Real Estate Acquisitions Specialist (Contractor)
Sell Qik Now/ 2 Henry's Real Estate
10.2018 - 07.2019
- Property Negotiation: Contact potential sellers to negotiate the purchase of their properties, ensuring favorable terms for both parties.
- Relationship Building: Cultivate strong relationships and network with clients to facilitate mutually beneficial deals, enhancing client satisfaction.
- Offer Calculation: Utilize formulas and calculations to determine competitive offer amounts for properties.
- Contract Management: Manage contracts from initial agreement through to the closing date, ensuring all documentation is accurate and complete.
- Client Service Excellence: Provide outstanding service to sellers, clients, and partners, addressing inquiries and concerns promptly.
- Effective Communication: Maintain organized communication with all parties involved in deals, ensuring clarity and alignment throughout the process.
- CRM Management: Organize and follow up on all assigned deals in a Customer Relationship Management (CRM) system, streamlining workflow and tracking progress.
- Market Research: Conduct research on comparable properties to inform pricing and strategy decisions.
- Repair Estimation: Quickly assess and analyze the estimated costs of necessary repairs for properties, aiding in negotiation processes.
- Lead Generation: Market and brand myself to attract new leads; engage in cold calling to identify potential clients.
- Professional Development: Attend networking events and development courses; train with partners and mentors to enhance negotiating skills.
- Deal Closure: Successfully lock deals both over the phone and in person, demonstrating strong negotiation skills.
Sub-Contracted Personal Assistant to a Land Leaser
Sweet Living Homes Inc.
04.2018 - 09.2018
- Vehicle Management: Drive and maintain both company and personal vehicles, ensuring cleanliness and operational readiness.
- Home Maintenance: Maintain a clean and organized home environment, promoting a comfortable living space.
- Financial Handling: Manage monetary transactions, including filling out checks, picking up checks from drop boxes, making deposits and withdrawals, and executing work-related purchases.
- Paperwork Organization: File and organize important documents, ensuring easy access and compliance with administrative requirements.
- Trustworthy Management: Responsible for sensitive information, including passwords, passcodes, and credit card transactions, demonstrating high levels of trust and integrity.
- Delegation of Tasks: Delegate duties to other workers effectively to optimize team productivity and ensure smooth operations.
- Child Care: Provide care for children of the Land Leaser, ensuring their safety and well-being.
- Technical Problem Solving: Address and resolve any technical difficulties that arise, ensuring minimal disruption to operations.
- Client Communication: Answer phone calls from clients, maintaining professional and effective communication; interact with clients and tenants to address inquiries and concerns.
- Workload Management: Achieve any tasks assigned by the Land Leaser, effectively reducing their workload and stress through proactive support.
Pest Control Technician
Terminix
Tampa, FL
04.2017 - 04.2018
- Vehicle Operation: Operate a company vehicle safely and efficiently to travel to various job sites.
- Chemical Handling: Handle and measure chemicals accurately, adhering to safety precautions, regulations, and product labels to ensure safe application.
- Customer Service Excellence: Provide exceptional customer service during pest control services, ensuring compliance with all safety regulations.
- Payment Processing: Accept customer payments for services rendered, handling transactions in cash, credit, or check.
- Timely Responses: Respond promptly to customer requests and inquiries, ensuring satisfaction and fostering strong relationships.
- Sales Opportunities: Identify and act upon opportunities to sell additional products and services, contributing to business growth.
- Chemical Application: Safely maneuver truck hoses around properties to establish chemical barriers, ensuring thorough coverage.
- Property Inspections: Conduct inspections inside and around properties, including attics and crawl spaces, to identify potential pest issues.
- Equipment Management: Ensure the company vehicle is stocked with the necessary equipment and supplies to perform daily tasks efficiently.
Warehouse Worker
KCAA Branex
Tampa, FL
08.2016 - 04.2017
- Shelf Restocking: Efficiently restock shelves to ensure product availability and accessibility.
- Order Fulfillment: Pull orders for various companies and distributors, ensuring accuracy and timeliness in preparation.
- Organized Shipments: Organize work orders on pallets for safe shipment, optimizing space and ensuring safe transport.
- Product Organization: Separate products and arrange them on shelving areas systematically for easy retrieval.
- Product Cycling: Implement product rotation based on expiration dates to minimize waste and maintain inventory quality.
AVID Program Tutor
Progress Village Middle School
Tampa, FL
09.2015 - 12.2015
- Academic Support: Tutored children who required assistance outside of their regular classes, fostering understanding and improvement in their studies.
- Field Trip Supervision: Chaperoned students during field trips to colleges and team-building events, ensuring their safety and engagement.
- College Motivation: Inspired and motivated students to pursue higher education, helping them set goals for their future.
- Life Skills Education: Taught essential life skills necessary for success in college, preparing students for the challenges ahead.
Security
Amalie Arena
Tampa, FL
10.2014 - 12.2014
- Baggage and Personnel Checks: Conducted thorough baggage and personnel checks to ensure safety and compliance with security protocols.
- Safety Assurance: Provided a safe and secure environment for customers and staff, maintaining vigilance at all times.
- Customer Assistance: Offered general information to customers, enhancing their experience and addressing inquiries effectively.
- Crowd Observation: Monitored crowds for potential dangers, identifying and addressing security concerns proactively.
Electronic Printer Operator
Time Customer Service
Tampa, FL
06.2013 - 01.2014
- Subscription Printing: Operated printing machinery to produce subscriptions and bills for major publications, including Sports Illustrated and Time Magazine.
- Machine Maintenance: Maintained high-speed printing machines capable of feeding 300 feet of paper per minute, ensuring optimal performance and minimal downtime.
- Heavy Paper Loading: Loaded rolls of paper weighing over 100 pounds, demonstrating physical strength and attention to safety protocols.
- Job Organization: Separated different jobs according to work orders, ensuring efficient workflow and accuracy in production.
- Product Preparation for Shipment: Organized and sorted products into bins for shipment, facilitating timely delivery to clients.
Impact
Abercrombie
Brandon, FL
04.2013 - 06.2013
- Inventory Organization: Organized inventory shelves to maximize space and ensure easy access to products.
- Restocking: Restocked the main floor to maintain product availability and presentation for customers.
- Stock Inventory: Conducted regular inventory assessments to track stock levels and ensure accurate records.
Education
Associate in Arts Engineering Emphasis -
Hillsborough Community College
Tampa, FL12.2021
High School Diploma -
Spoto High School
Riverview, FL06.2013
Skills
- Cable management
- Read a construction blueprint
- Combat Life Saver qualified
- Fork Lift experience
- Military vehicle driver
- Basic - Advanced computer skills
- Attention to detail
- Restock and rotate products
- Money Handling
- Paper Filing/Organization
- Maintain clean areas of operation
- Leadership
- Negotiation
- Acquisition Specialist Certified
- Customer Service
- Time Management
- Navigation
- Data Entry
- Quality Assurance
Volunteer Experience
- Relay for Life – Charity event to raise funds for cancer research
- Progress Energy – Beach clean up
- Inspire Church Waikele – Food drive, clean around the church, assist with Baptism event
Certification
- OSHA 10
Accomplishments
- Honor Graduate
- Soldier of the Year Battery & Battalion Level
- Commandant's List in Army Basic Leadership Course
- Employee of the Month
- Recognized on Paychex Internal Home Page for assistance with Senior Processors to process a complex client
Timeline
Travel Telecommunications Low Voltage Technician
Avalon Telecommunications & American Direct
03.2023 - Current
Door Dasher (Delivery Driver)
Door Dash
01.2022 - 02.2023
Processing Specialist (Service Associate - Insurance Services - ESR)
Paychex
12.2019 - 04.2021
Host
Bahama Breeze
07.2019 - 10.2019
Real Estate Acquisitions Specialist (Contractor)
Sell Qik Now/ 2 Henry's Real Estate
10.2018 - 07.2019
Sub-Contracted Personal Assistant to a Land Leaser
Sweet Living Homes Inc.
04.2018 - 09.2018
Pest Control Technician
Terminix
04.2017 - 04.2018
Warehouse Worker
KCAA Branex
08.2016 - 04.2017
AVID Program Tutor
Progress Village Middle School
09.2015 - 12.2015
Security
Amalie Arena
10.2014 - 12.2014
13B Canon Crewmember Field Artillery
U.S. Army National Guard
10.2013 - 10.2019
Electronic Printer Operator
Time Customer Service
06.2013 - 01.2014
Impact
Abercrombie
04.2013 - 06.2013
Associate in Arts Engineering Emphasis -
Hillsborough Community College
High School Diploma -
Spoto High School