Jake Millican
Magnolia,TX
Summary
A seasoned hospitality professional looking to break out of the restaurant industry. I have many years of customer interaction and I am looking to put that experience to work in sales.
Overview
8
8
years of professional experience
Work History
Server
Citizens Grille
05.2024 - 11.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Butler House
08.2023 - 05.2024
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
Server Supervisor
Graze
07.2022 - 05.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Line Cook
Bonfire Grill
12.2021 - 06.2022
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
General Manager
The Empty Glass
08.2016 - 04.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to increase sales and profitability.
- Booked live music and events such as wine dinners and private parties.
Education
Certified Deckhand - Watercraft Operation
US Army Transportation School
Ft. Eustis, VA06-2006
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-1999
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Active listening
- Customer relations
- Complaint resolution
- Professional telephone demeanor
Timeline
Server
Citizens Grille
05.2024 - 11.2024
Server
The Butler House
08.2023 - 05.2024
Server Supervisor
Graze
07.2022 - 05.2023
Line Cook
Bonfire Grill
12.2021 - 06.2022
General Manager
The Empty Glass
08.2016 - 04.2022
Certified Deckhand - Watercraft Operation
US Army Transportation School
High School Diploma -
Laguna Hills High School