JAKE MILTON
Hinton
Summary
Experienced with coordinating logistics and managing dispatch operations. Utilizes effective communication and time management to ensure smooth and timely operations. Knowledge of problem-solving techniques and team collaboration to achieve optimal results.
Professional dispatcher equipped with strong organizational and communication skills. Known for ability to coordinate efficiently, adapt to changing demands, and work seamlessly with team members to ensure timely and accurate dispatch operations. Skilled in logistics management, problem-solving, and maintaining high standards of service. Reliable and focused on delivering impactful results in fast-paced environment.
Results-focused logistics professional with hands-on experience in optimizing dispatch operations and ensuring seamless coordination of schedules. Proven ability to maintain reliable communication channels and adapt to dynamic situations. Known for fostering teamwork and achieving operational goals with efficiency and precision.
Overview
16
16
years of professional experience
Work History
Central Dispatcher
Heniff Transportation SystemsLLC
Oak Brook, IL
11.2023 - 06.2025
- Coordinated transportation schedules for timely deliveries across multiple regions.
- Monitored real-time freight movements using advanced dispatch software.
- Collaborated with drivers to resolve issues and optimize routes effectively.
- Implemented process improvements that enhanced communication between dispatch and operations teams.
- Analyzed logistical data to identify trends, recommending process improvements for enhanced service quality.
- Oversaw daily operations of dispatch team, streamlining workflows to meet changing demands effectively.
- Collaborated with cross-functional teams to resolve logistical issues swiftly, maintaining high customer satisfaction levels.
- Developed comprehensive knowledge of local geography for effective routing decisions, minimizing delays in critical situations.
- Coordinated with drivers to ensure timely deliveries and maintain accurate records of vehicle locations.
Construction Worker
Bohlke Construction
Hinton, IA
06.2023 - 09.2023
- Operated heavy machinery to complete excavation and foundation tasks efficiently.
- Collaborated with team members to ensure compliance with safety protocols on job sites.
- Assisted in framing, roofing, and finishing work for residential and commercial projects.
- Trained new workers on construction best practices and safe tool usage.
Farm Hand
Mitch Johnson
Merrill, IA
01.2021 - 12.2022
- Operated and maintained farm machinery to ensure efficient crop production.
- Assisted in planting, cultivating, and harvesting various crops throughout growing seasons.
- Monitored livestock health, administered feed, and maintained proper living conditions.
- Implemented pest management strategies to protect crops from infestations.
Conductor Trainee
Burlington Northern Santa Fe Railway
Sioux City, IA
01.2022 - 06.2022
- Operated locomotives safely in compliance with federal regulations and company policies.
- Conducted thorough inspections of trains to ensure operational readiness and safety standards.
- Coordinated with dispatchers to ensure timely train movements and adherence to schedules.
- Collaborated with engineering teams to identify and resolve mechanical issues during operations.
- Monitored track conditions and reported any anomalies impacting train performance or safety.
- Developed strong communication skills to relay crucial information between train crew members effectively.
Load Planner/CSR for certain customers
Schuster Company
Le Mars
06.2015 - 12.2021
- Daily responsibilities include organizing and creating a list of available equipment to pickup that days freight
- Make sure all loads that need to be picked up that day are shown in the computer correctly so they are not missed
- Plan available loads to available trucks while making sure that driver has hours to make on time delivery
- Make contact with my customers during the day to schedule more freight, rate new possible lanes, ensure overall happiness in our service.
- Developed and optimized load plans to maximize efficiency and minimize transportation costs.
- Analyzed shipment data to ensure accurate load distribution and compliance with regulations.
- Collaborated with warehouse and logistics teams to improve operational workflows and reduce delays.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
- Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Operations Manager
Weinrich Truck Line
Hinton, IA
05.2009 - 05.2013
- Managed day to day operations of a trucking company including Booking freight with customers Making sure all loads are scheduled for the day and planned on available trucks Overseeing operations in the truck and trailer shop Selling company to potential customers Going to various industry events Traveling to meet customers and strengthen relationships with them Determining rates for lanes for customers Handling any issues that may arise in any part of the company
Education
Business Management General Management
IOWA STATE UNIVERSITY
Ames, IA05-2002
Business Management General Management
MONTANA STATE UNIVERSITY
Bozeman, MT05-2002
Skills
- Strong organizational skills
- Dispatch software
- Route planning
- Data entry proficiency
- Technical aptitude
- Geographical expertise
- Scheduling expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Dispatching procedures
- Verbal and written communication
- Active listening
- Decision-making
- Customer relations
- Stress tolerance
- Data entry
- Route navigation
- Customer relationship management
- Map reading
- Conflict resolution
- Schedule management
- Updating logs
- Traffic monitoring
- Verifying coverage
Languages
English
Full Professional
Timeline
Central Dispatcher
Heniff Transportation SystemsLLC
11.2023 - 06.2025
Construction Worker
Bohlke Construction
06.2023 - 09.2023
Conductor Trainee
Burlington Northern Santa Fe Railway
01.2022 - 06.2022
Farm Hand
Mitch Johnson
01.2021 - 12.2022
Load Planner/CSR for certain customers
Schuster Company
06.2015 - 12.2021
Operations Manager
Weinrich Truck Line
05.2009 - 05.2013
Business Management General Management
MONTANA STATE UNIVERSITY
Business Management General Management
IOWA STATE UNIVERSITY