Microsoft Office Suite
Jake Morningstar
Dispatch Manager
Roseville,MN
Summary
Dynamic Dispatch Manager with two years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Dispatch Manager
HARRISON DENTAL STUDIO
Roseville, MN
06.2020 - 11.2022
- Scheduled and organized delivery routes according to customer needs
- Conferred with customers to address questions, problems and requests for pickups to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked, reviewed, and created schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Tracked and monitored vehicle performance and maintenance.
- Provided customers with information on products and services.
Call Center Trainer
TIME COMMUNICATIONS
Roseville, MN
02.2018 - 08.2020
- Created and oversaw in-person and remote training programs for operations.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed lesson plans, instructional materials and written practice tests for phone answering and computer literacy training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Store Manager
SUPERAMERICA
Falcon Heights, MN
05.2015 - 02.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Hamline University
St. Paul 09.2013 - 05.2015
Skills
Phone dispatch
Software
G Suite
Microsoft Windows
Python Programming Language
Timeline
Dispatch Manager
HARRISON DENTAL STUDIO
06.2020 - 11.2022
Call Center Trainer
TIME COMMUNICATIONS
02.2018 - 08.2020
Store Manager
SUPERAMERICA
05.2015 - 02.2018
Hamline University
09.2013 - 05.2015
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