Jake Morris
Princeton
Summary
Dynamic Gas Station Supervisor at Costco Wholesale Corp with a proven track record in optimizing store operations and enhancing customer satisfaction. Skilled in employee training and inventory management, I successfully reduced operational costs while fostering a collaborative team environment. Committed to safety and compliance, I drive performance through effective leadership and relationship building.
Overview
18
18
years of professional experience
Work History
Gas Station Supervisor
Costco Wholesale Corp
10.2021 - Current
- Managed daily operations, ensuring optimal staffing levels and smooth workflow.
- Trained new employees on safety procedures and operational protocols.
- Implemented inventory management strategies to reduce waste and improve stock availability.
- Monitored fuel pricing trends to adjust pricing strategies effectively.
- Oversaw compliance with health and safety regulations, minimizing risks at the station.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Developed training materials for ongoing staff development and skill enhancement.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Reduced operational costs through effective inventory management and streamlined processes.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
Front End Assistant Manager
Costco Wholesale Corp
07.2020 - 10.2021
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Supported inventory management by organizing stock and maintaining accurate product displays.
- Collaborated with team members to streamline checkout processes and reduce customer wait times.
- Provided training to new staff on customer service protocols and operational procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Built relationships with customers to encourage repeat business.
Night Merch Manager
Costco Wholesale Corp
07.2018 - 07.2020
- Oversaw daily operations to ensure efficient inventory management and stock replenishment.
- Led team initiatives to enhance customer service standards and improve member satisfaction.
- Streamlined workflow processes, resulting in improved operational efficiency across departments.
- Mentored staff on best practices for product merchandising and loss prevention strategies.
- Developed training programs for new employees, enhancing onboarding experience and retention rates.
- Implemented safety protocols ensuring compliance with corporate regulations and minimizing workplace incidents.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Petty Officer Third Class
United States Navy(Enlisted), National Naval Medical Center
02.2008 - 02.2013
- Assisted in troubleshooting mechanical issues, contributing to timely repairs and maintenance.
- Operated and maintained diesel engines in compliance with safety protocols.
- Conducted routine inspections to ensure optimal engine performance and reliability.
- Collaborated with team members to streamline engine operations and enhance efficiency.
- Trained junior staff on engine operation standards and safety procedures.
- Implemented preventive maintenance schedules, reducing downtime for engine systems.
- Identified opportunities for process improvement through continuous evaluation of current practices and procedures.
- Collaborated closely with cross-functional teams such as electrical technicians or hydraulic specialists for seamless execution of complex projects.
- Reduced downtime by diagnosing and resolving complex mechanical issues through root cause analysis.
Education
High School Diploma -
Mesquite High School
Mesquite, TXSkills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Relationship building
- Self motivation
- Professionalism
- Conflict resolution
Timeline
Gas Station Supervisor
Costco Wholesale Corp
10.2021 - Current
Front End Assistant Manager
Costco Wholesale Corp
07.2020 - 10.2021
Night Merch Manager
Costco Wholesale Corp
07.2018 - 07.2020
Petty Officer Third Class
United States Navy(Enlisted), National Naval Medical Center
02.2008 - 02.2013
High School Diploma -
Mesquite High School