Jake Netzel
Cincinnati,OH
Summary
Accomplished General Manager with a proven track record at Menards, adept in operations management and leadership, enhancing team performance and customer satisfaction. Expert in P&L management and facility maintenance, achieving significant sales growth. Skilled in motivating staff and implementing effective training and development strategies, ensuring high levels of employee and customer retention.
Overview
14
14
years of professional experience
Work History
General Manager
Menards
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maintain and work on all aspects of facilities (maintenance) for the most safe and pleasant shopping and work environment.
Assistant General Manager
Menards Inc. - Home Improvement
01.2011 - 04.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Motivation
- Staff motivation
- Labor cost controls
- Customer retention
- Employee development
- Project management
- Facility management
Timeline
General Manager
Menards
04.2021 - Current
Assistant General Manager
Menards Inc. - Home Improvement
01.2011 - 04.2021