Jake Nicholls
Ponder,TX
Summary
Dynamic professional with expertise in problem solving and adaptability with tools. Proven track record in enhancing sales through effective team collaboration and customer service excellence. Skilled with consistently achieving operational goals while building strong client relationships. Committed to maintaining high standards in GRC Compliance.
Overview
6
6
years of professional experience
Work History
Designated Key Holder Associate
Columbia
Fort Worth, Texas
04.2022 - Current
- Store Operations & Cash Management: Managed daily store opening and closing procedures, acted as a key holder, supervised shifts, and ensured accuracy in cash handling, till reconciliation, and daily sales receipts.
- Customer Service & Sales: Provided comprehensive customer service on the floor and via phone, assisted with product selection, resolved complaints, achieved sales goals, and built lasting client relationships.
- Merchandising & Inventory Control: Maintained accurate inventory records, conducted stock counts, received and processed shipments, and organized and replenished merchandise displays (including mannequins) to maximize customer engagement.
- Training & Team Leadership: Trained and mentored new employees on store procedures, delegated tasks, provided direction to staff, and collaborated with management on daily operations and loss prevention strategies.
Customer Service Representative
Cabela's
Allen, Tx
08.2021 - 02.2022
- Customer Service & Sales Excellence: Drove merchandise sales by providing top-notch customer service on the floor and via phone, resolving complaints, and leveraging product knowledge to achieve sales goals and maximize transaction value.
- Operational & Cash Management: Handled all aspects of cash management, including efficient transaction processing, credit card payments, accurate register balancing and till verification at shift close, and managing daily store operations.
- Client Relations & Engagement: Built and maintained strong client relationships through effective clienteling, capturing customer information, and facilitating lasting connections to increase retention and improve the overall shopping experience.
- Compliance & Store Maintenance: Ensured strict compliance with all company policies and procedures, maintained the professional store image through general housekeeping, and participated in training focused on customer service and loss prevention
AlphaBest
Wylie, TX
08.2019 - 07.2021
- Oversee children as they snack, working on homework, or participating in activities
- Created lesson plans for children each week to give them new opportunities at learning new skills
Education
Bachelors of Applied Technology -
Collin College
12.2025
Associate of Applied Science - Information Systems Cybersecurity
Collin College
05.2024
High School -
Wylie East High School
05.2019
Skills
- Microsoft Office proficiency
- Customer service excellence
- Inventory control
- Time management skills
- Team collaboration
- Problem-solving abilities
- Cybersecurity knowledge
- Technical support expertise
- Cash handling precision
- Drawer reconciliation
- Opening and closing procedures
- Workplace safety protocols
- Store upkeep
- Alarm system operation
- Loss prevention strategies
- Task delegation skills
- Interpersonal communication
- Retail software familiarity
- Adaptability to change
- Stock management skills
Education Licensure
- Collin College, Bachelors of Applied Technology, 12/12/25
- Collin College, Associate of Applied Science in Information Systems Cybersecurity, 05/01/24
- Wylie East High School, High School Diploma, 05/01/19
Certifications Skills
- Microsoft Certifications (Word/PowerPoint/Excel & Access)
- Customer Service
- Comp TIA Security Plus (in progress)
- Azure AI Fundamentals (in progress)
Related Professional Experience
- Columbia, 07/01/21, Present, Manager responsibilities: closing store, count till at night, inventory control, stock/restocking of merchandise in the store, change out mannequins, New hire training, Merchandise sales, customer service on the floor and via phone
- AlphaBest, Wylie, TX, 08/01/19, 07/31/21, Oversee children as they snack, working on homework, or participating in activities, Created lesson plans for children each week to give them new opportunities at learning new skills
- Soulman’s BBQ, Wylie, TX, 11/01/18, 03/31/19, Cleaned off tables to give customers a clean place to eat, Cleaned off the dishes in the cleaning station, Set the dishes back in their own locations so that way customers can have access to them, Prepared a wide variety of meats to be put into the smoker for the next day.
- Plano Sports Authority (PSA), Murphy, TX, 06/01/17, 07/31/19, Watched over a group of children as they played in various sporting activities, Served lunch & snack to children, Assisted with check-in & outs for the children
Affiliations
Incident Response:
During the Incident Response discussion the team utilized the existing structure of the organization with the scenario of a attacker compromising the system by exploiting a zero day attack that escalated to the attacker brute forcing passwords to gain higher level privilege accounts.
During the Incident Response discussion the team utilized the existing structure of the organization with the scenario of a attacker compromising the system by exploiting a zero day attack that escalated to the attacker brute forcing passwords to gain higher level privilege accounts.
Timeline
Designated Key Holder Associate
Columbia
04.2022 - Current
Customer Service Representative
Cabela's
08.2021 - 02.2022
AlphaBest
08.2019 - 07.2021
Bachelors of Applied Technology -
Collin College
Associate of Applied Science - Information Systems Cybersecurity
Collin College
High School -
Wylie East High School