Jake Norton

Dynamic Information Technology professional with over 20 years of experience in network administration, staff leadership, and customer service. Holds a BS in Technical Management with a focus on System Administration and an AS in Information Systems. Proven expertise in Microsoft Server environments, Cisco IOS, VMware, and Cyber security, combined with a solid track record of enhancing system performance and efficiency. Demonstrates strong communication and interpersonal skills while effectively leading teams to achieve operational excellence.

• Hardware Support, Verint systems, 01/01/19, 12/31/20, Integrate & ensure that our solutions are operating properly with minimum disruption to the customer., Install, upgrade, troubleshoot and service our proprietary hardware/software from remote & onsite.
• Support Engineer/System Administrator, B-Comp, 01/01/18, 12/31/18, Built and supported Microsoft Windows Server 2012, Server 2008., Expertly troubleshot Windows 7 and Windows 10 Operating systems., Identifies, diagnoses, and resolves Level One problems for users of the servers personal Computer software and hardware., Provide one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software., Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals., Diagnoses and resolves end-user network or local printer problems.
• Technical Account Manager, Logrhythm, 01/01/15, 12/31/18, Provide long term Project Management (PM) working directly with clients for SIEM related activities., Provide direct technical expertise to improve SIEM efficiency, improve network availability, security requirements and compliance needs., Resolve post-sales technical customer inquiries via phone and electronic means.
• Mid-Level System Administrator, Doculynx, 01/01/14, 12/31/15, Responsible for 30 ESXi 5.1 hosts., Administered 300 virtual servers., Created user accounts and maintained backup solutions.
• Technical Support Engineer/Technical Account Manager, VMware, 01/01/11, 12/31/14, Answer customer questions, diagnose & correct various technical problems., Collaborate with Technical Support, Quality Assurance, Engineering, Sales, Marketing, Operations and Administrative personnel.
• System Analyst & NOC Technician, Longview Systems, 01/01/08, 12/31/11, Drafted progress reports and issued recommendations., Monitored more than 2,000 servers and over 1,000 various network devices.
• Satellite Resource Manager, CIBER, Inc. (Northrop Grumman), 01/01/07, 12/31/08, Supervised daily satellite activity and resolved resource request conflicts.
• Communications Manager, Analytical Services, Inc., 01/01/05, 12/31/07, Planned and scheduled equipment., Provided technical support and managed configuration, security, restoration and updates.
• Network Administrator & NOC Technician, United States Air Force, 01/01/02, 12/31/09, Administered network, help desk and Information Protection Operations., Responsible for processing network outages and providing configuration.

Over 20 years of information technology, network administration, staff leadership, and customer service and systems maintenance experience., BS, Technical Management, System Administration, 2011, AS, Information Systems, 2007, Proficient in Microsoft Server 2012, 2008, 2016, Windows 10, Cisco IOS, ESX & ESXi, Solar Winds, Network Operations Manager, Remedy, Open View, Citrix, VMware V-Sphere, Nimbus, Nable, NetworkOps, IBM Blade Servers, G3V2 Definity PBX, VPN, MS Exchange 5.5, Active Directory, User Manager, Cisco Works, Knowledgeable in research, technical support, procedure development, progress monitoring, configuration, backup & restoration and Cyber security, Proficient in Azure, Experienced with SCCM/Systems Management Server, Self-driven, Effective team player, Excellent planning, organization, time management and decision-making skills

Profession: IT professional