Jacob Pedraza
KATY,TX
Summary
Experienced and driven operations leader with 18+ years of progressive responsibility at The UPS Store, rising from Sales Associate to Area Operations Manager. Proven expertise in multi-unit management, operational efficiency, staff development, and customer service excellence. Known for building high-performing teams, implementing scalable processes, and driving measurable business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Woodlands Franchise Management, LLC | The UPS Store
01.2021 - Current
- Direct operations for 8+ The UPS Store locations in Greater Houston, supporting store managers in achieving operational, financial, and customer service goals.
- Improved regional team efficiency by 20% through workflow redesign and root-cause analysis.
- Developed and implemented SOPs and training programs to standardize operations and prepare teams for peak seasons.
- Conduct quarterly performance and compliance reviews with leadership to identify and address areas for improvement.
- Initiated and developed a real-time incident report portal for all stores to improve visibility and responsiveness for operations management.
- Organized and led quarterly training seminars for store managers, ensuring consistent operational standards across locations and enabling flexible staffing support among stores.
- Designed and implemented systems to minimize operational errors, including a High-Value Shipping Log and a Mailbox Inventory System to enhance compliance and accuracy.
Store Manager
Woodlands Franchise Management, LLC | The UPS Store
01.2011 - 01.2021
- Managed day-to-day operations for two high-volume UPS Store locations, leading teams of 10+ staff.
- Reduced shipping errors and increased order accuracy by 15% through implementation of new inventory tracking processes.
Department Manager, Appliances
Lowe’s Home Improvement
01.2016 - 01.2017
- Led sales and inventory operations for the Appliance department, managing a team of 8.
- Reduced stock-outs and overstock by 10% through improved inventory control and ordering processes.
- Collaborated with the Install Department to ensure smooth post-sale execution and customer satisfaction.
Sales Associate
Woodlands Franchise Management, LLC | The UPS Store
01.2007 - 01.2011
- Delivered front-line service support across shipping, printing, and customer transactions.
- Recognized for consistently exceeding performance goals and delivering quality service.
- Supported training of new hires and contributed to team effectiveness.
- Oversaw budgeting, payroll, scheduling, and employee development to drive profitability.
- Trained and mentored staff, leading to improved team performance and advancement within the company.
Education
Bachelor of Science - Supply Chain and Operations Management
Western Governors University
01.2027
Skills
- Operations & Leadership: Multi-Unit Oversight, P&L Management, Budgeting, Staff Coaching, SOP Development, KPI Tracking
- Process Improvement: Root-Cause Analysis, Logistics Optimization, Workflow Redesign, Inventory Management
- Tools & Software: Microsoft Office, QuickBooks, iShip, Adobe Photoshop
- Soft Skills: Team Leadership, Communication, Problem Solving, Performance Development
Certification
- Certified Operator Trainer
- Prime Operator
Timeline
Area Operations Manager
Woodlands Franchise Management, LLC | The UPS Store
01.2021 - Current
Department Manager, Appliances
Lowe’s Home Improvement
01.2016 - 01.2017
Store Manager
Woodlands Franchise Management, LLC | The UPS Store
01.2011 - 01.2021
Sales Associate
Woodlands Franchise Management, LLC | The UPS Store
01.2007 - 01.2011
Bachelor of Science - Supply Chain and Operations Management
Western Governors University
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