Jake Perrella
Buffalo Grove,IL
Summary
I am a fully committed and hard working professional with a background in 3D Modeling, multi-media editing, and cannabis cultivation. I have hands on experience working in fast paced environments in both collaboration and leadership roles. I am punctual, dedicated to my craft and always willing to learn new skills to better myself and my work. I am looking to grow with a fast paced and innovative company where I can use my talents in a team that values communication, diligence and helping others.
Overview
11
11
years of professional experience
Work History
Dispensary Technician
Nirvana Dispensary
Lake Zurich, IL
07.2023 - Current
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Operated point-of-sale systems accurately, processing transactions efficiently while maintaining customer satisfaction.
- Trained new staff on dispensary procedures, enhancing team competency and service delivery standards.
- Managed inventory control processes to ensure product availability and compliance with regulations.
- Streamlined workflow processes, increasing operational efficiency within dispensing and customer service areas.
- Collaborated with management to optimize inventory levels, reducing waste and improving stock turnover rates.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Cannabis Consultant
Greenlight Dispensary
Park City, IL
07.2023 - 07.2025
- Led strategic initiatives to enhance operational efficiency and compliance within dispensary operations.
- Analyzed customer feedback to refine service offerings, increasing overall satisfaction and retention rates.
- Collaborated with management to streamline inventory processes, reducing waste and optimizing stock levels.
- Mentored junior consultants, fostering a culture of continuous improvement and professional development.
- Conducted market research to identify trends, guiding strategic decisions on product selection and pricing strategies.
- Drove cross-functional communication between departments to enhance workflow efficiency and project outcomes.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Program Manager
NextWaveSTEM
Chicago, IL
07.2022 - 07.2023
- Led cross-functional teams to execute strategic initiatives enhancing program delivery and stakeholder engagement.
- Developed comprehensive project plans, ensuring alignment with organizational goals and timely completion of objectives.
- Implemented process improvements that increased operational efficiency and reduced project timelines substantially.
- Mentored junior staff, fostering professional development and enhancing team performance through knowledge sharing.
- Evaluated program effectiveness through data analysis, driving continuous improvement in service offerings and client satisfaction.
- Managed budgets and resource allocation, optimizing financial performance across multiple programs simultaneously.
- Championed innovative solutions to enhance educational outreach, resulting in expanded program participation within target demographics.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Curriculum Developer
iD Tech Camps
Lake Forest, IL
06.2018 - 06.2022
- Developed innovative curriculum aligned with educational standards to enhance student engagement.
- Collaborated with educators to refine instructional materials and integrate feedback for continuous improvement.
- Analyzed participant feedback to identify trends and areas for enhancement in course offerings.
- Conducted training sessions for staff on new teaching methodologies and curriculum updates.
- Spearheaded initiatives to incorporate emerging technologies into lesson plans, improving learning outcomes.
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
Intern/Video Editor
Big Shoulders Digital Video Productions
Chicago, IL
01.2019 - 04.2019
- Assisted with post production efforts on various projects using Adobe Premiere, After Effects and Photoshop
- Assisted in video editing using Adobe Premiere Pro and Final Cut Pro
- Utilized social media platforms for promotional activities, increasing audience engagement
- Assisted production crew on multiple projects for the Chicago Fire soccer team, including their new team jersey reveal and highlight reel videos.
- Worked on "Historic Moments" projects for Anheuser Busch.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collaborated with team members to develop creative concepts for client projects
Assistant to Office of Development
Governors State University
University Park, IL
09.2016 - 05.2018
- Assisted with multiple school projects, such as organizing and running alumni events
- Facilitated communication between departments to enhance collaborative efforts and streamline processes.
- Organized university events, ensuring all logistical aspects were executed efficiently and effectively.
- Oversaw alumni database maintained and updated personal data of students and faculty
- Created spreadsheets comprised of donor information
Conference Associate
Game Developers Conference
San Francisco, CA
03.2018 - 03.2018
- Worked as a curator for the event with other developers and freelancers, ensuring that the conference events and talks ran smoothly.
- Worked with hundreds of employees in the conference's fast-paced environment
- Helped organize and run developer talks and presentations
- Assisted guests with directions and scheduling of developer/publisher presentations
- Coordinated programming schedules, ensuring timely completion of sessions and workshops.
Appliance Service Representative
ABT Electronics
Glenview, IL
06.2015 - 08.2016
- Set repair appointments for Household Appliances Department (ovens, refrigerators, etc.)
- Assisted numerous departments with customer service issues
- Cooperated with coworkers in a fast-paced work environment
- Exercised solid communication skills to gain trust of customers
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, ensuring satisfaction and clarity on features.
- Processed transactions accurately using point-of-sale systems to enhance checkout efficiency.
- Collaborated with team members to streamline operations and improve service delivery times.
Education
Certificate - Cannabis Cultivation
Oakton Community College
Des Plaines, IL05-2023
Bachelor of Arts - Media Studies/Media Production
Governors State University
University Park, IL05-2019
Skills
- Branding
- Adobe Creative Suite
- Video Editing
- Microsoft Office
- Adobe Illustrator
- Cannabis Cultivation (1 year)
- Management (1 year)
- Adobe After Effects
- Time management
- Adobe Premiere
- Adobe Photoshop
- Video Production
- Project management
- Detail-oriented
Timeline
Dispensary Technician
Nirvana Dispensary
07.2023 - Current
Cannabis Consultant
Greenlight Dispensary
07.2023 - 07.2025
Program Manager
NextWaveSTEM
07.2022 - 07.2023
Intern/Video Editor
Big Shoulders Digital Video Productions
01.2019 - 04.2019
Curriculum Developer
iD Tech Camps
06.2018 - 06.2022
Conference Associate
Game Developers Conference
03.2018 - 03.2018
Assistant to Office of Development
Governors State University
09.2016 - 05.2018
Appliance Service Representative
ABT Electronics
06.2015 - 08.2016
Certificate - Cannabis Cultivation
Oakton Community College
Bachelor of Arts - Media Studies/Media Production
Governors State University