JAKE PHILLIPS
Murfreesboro,TN
Summary
Dynamic digital product leader with 18+ years of experience driving product innovation, marketing strategy, and team leadership across SaaS, eCommerce, and enterprise platforms. Proven track record of delivering scalable, user-focused digital solutions for Fortune 500 clients and fast-growth startups. Adept at managing complex technology ecosystems, cross-functional teams, and full product lifecycles. Deep expertise in software products, sales, marketing, and customer success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Product
Seamless.AI
12.2018 - Current
- Leading product development for top-ranked Sales SaaS platform, managing roadmap, vision, UX, and go-to-market execution.
- Platform named #1 G2 Highest Satisfaction Product of 2025 (out of more than 125,000 software products).
- Grew platform from $0 to $50M ARR in under 7 years.
- Acquired over 30,000 paid users and 500,000 total users to the platform.
- Spearheading cross-functional product initiatives, scaling platform capabilities and user acquisition.
- Co-led Series A investment round that received over $50M in investment capital to expand product and operations.
VP of Operations
Seamless.AI
01.2018 - 12.2018
- Oversaw operations, aligning technology, people, and process strategies during initial phases of product launch.
- Launched full suite of product and company operations processes during initial $0 - $1M growth stage.
- Co-Led $1M investment round to support expansion company and product operations.
- Led Product, Customer Success and Operations while launching new software product into market.
VP, Account Services (Consultant)
Snow Day Studios
01.2018 - 07.2018
- Oversaw and drove pitch to major hotel chain to win critical $300,000 project to launch agency.
- Led account services and project delivery for large-scale website redesigns and digital initiatives.
- Delivered full product-line launch of new brand for a major hotel chain.
Director, PM & Operations
The Shipyard Inc.
04.2017 - 01.2018
- Directed operations, delivery, and resourcing for major digital transformation projects.
- Managed enterprise client portfolios and internal workflows across multiple business units.
- Managed direct report team of 12 Project Managers and Operations leaders across 3 offices.
Product Management Consultant
Seamless.AI
01.2017 - 01.2018
- Guided early-stage product direction, marketing strategies, and development priorities.
- Co-led initial investment seed round to support launch of go to market product.
Director, Project Management
The Shipyard Inc.
04.2016 - 04.2017
Project Manager
The Shipyard Inc.
10.2015 - 04.2016
Sr. Account Executive (SEO, PPC, Email, Media)
Fathom (A Digital Marketing & Analytics Agency)
09.2014 - 10.2015
- Delivered high-performance digital marketing campaigns; praised by clients for excellence and results.
Sr. Project Manager
Resource/Ammirati (An IBM Company)
10.2012 - 09.2014
- Led digital and social strategies for Fortune 500 brands like Victoria’s Secret PINK and others.
Client Services Consultant (Ecommerce)
Blue Acorn
01.2012 - 10.2012
- Drove strategic partnerships, business development, and ecommerce success programs.
Project Manager / Client Manager
Resource/Ammirati (An IBM Company)
03.2009 - 01.2012
- Launched first corporate Facebook page to receive 1M likes (Victoria's Secret).
- Launched and grew VS Pink Nation to over 1M members (Loyalty program and brand experience).
- Led digital and social strategies for multiple Fortune 100 and 500 brands.
- Launched first of it's kind SleepIQ app for Sleep Number (original UI design maintained for over 10 years from original launch).
New Business Consultant
Appalachian Regional Entrepreneurship Group
01.2009 - 03.2009
- Consulted early-stage businesses on mobile and social media go-to-market strategies.
Co-Founder & Chief Marketing Officer
EnMobile, LLC
06.2007 - 02.2009
- Co-founded interactive mobile marketing agency delivering SMS-based advertising and brand engagement solutions.
- Consulted local and regional clients on mobile / SMS strategies
- Delivered full service SMS marketing programs and campaigns.
- Named Top 50 College Startup in 2008 by Wall Street Journal.
Education
Bachelor of Science - Marketing
Ohio University
05-2009
Skills
- SaaS & Software Product Development
- Product & Project Management
- UI/UX Strategy, Design & Optimization
- Customer Success & Support
- AI (Gen AI, GPT, vibe coding, AI workflows)
- Digital Marketing (SEO, Email, Performance)
- Web Development & Design
- Brand Strategy & Business Development
- Web-Tech Acumen (HTML, CSS, JS, SQL, AWS)
- Metrics & Analytics
- Creative Problem Solving
- CRM & Client Relationship Management
SELECT CLIENTS & BRANDS
- Nationwide Insurance
- Scotts
- Sleep Number
- Northwestern Mutual
- Tidy Cats
- Shaw Floors
- Wendy’s
- L Brands
- Victoria’s Secret PINK
TECHNICAL & MARKETING TOOLS
- HTML
- CSS
- JavaScript
- JQuery
- Java
- SQL
- AWS
- Google Analytics
- Coremetrics
- Salesforce
- HubSpot
- Asana
- JIRA
- Figma
Certification
PMC Certified Product Professional
Timeline
Head of Product
Seamless.AI
12.2018 - Current
VP of Operations
Seamless.AI
01.2018 - 12.2018
VP, Account Services (Consultant)
Snow Day Studios
01.2018 - 07.2018
Director, PM & Operations
The Shipyard Inc.
04.2017 - 01.2018
Product Management Consultant
Seamless.AI
01.2017 - 01.2018
Director, Project Management
The Shipyard Inc.
04.2016 - 04.2017
Project Manager
The Shipyard Inc.
10.2015 - 04.2016
Sr. Account Executive (SEO, PPC, Email, Media)
Fathom (A Digital Marketing & Analytics Agency)
09.2014 - 10.2015
Sr. Project Manager
Resource/Ammirati (An IBM Company)
10.2012 - 09.2014
Client Services Consultant (Ecommerce)
Blue Acorn
01.2012 - 10.2012
Project Manager / Client Manager
Resource/Ammirati (An IBM Company)
03.2009 - 01.2012
New Business Consultant
Appalachian Regional Entrepreneurship Group
01.2009 - 03.2009
Co-Founder & Chief Marketing Officer
EnMobile, LLC
06.2007 - 02.2009
Bachelor of Science - Marketing
Ohio University
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