Jake Randolph
Lebanon,TN
Summary
Highly motivated employee with 7+ years of customer-oriented experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Agent Aspirant
State Farm
09.2023 - 01.2024
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Outside Operations Supervisor
Brentwood Country Club
03.2020 - 09.2023
- Assigned tasks to employees and monitored productivity, performance, and task completion
- Helped recruit, hire, and train employees
- Planned and completed group projects, working smoothly with others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
Outside Operations
El Caballero Country Club
01.2019 - 02.2020
- Greeted guests with positive and engaging attitude to promote superior experiences
- Staged and put away golf carts based on forecasted business and instructions from management team
- Assisted with staging and execution of tournaments and events.
To-Go Specialist
Buffalo Wild Wings
07.2018 - 10.2018
- Exercised versatility in fast-paced, agile work environments
- Displayed strong telephone etiquette, effectively handling difficult calls
- Maintained positive working relationship with fellow staff and management.
Education
Business Administration -
East Tennessee State University
Johnson City, TN01.2018
Skills
- Staff Supervision
- Problem-Solving
- Communication and Interpersonal Skills
- Customer Service
- Microsoft Office
- Hiring and Training
Timeline
Agent Aspirant
State Farm
09.2023 - 01.2024
Outside Operations Supervisor
Brentwood Country Club
03.2020 - 09.2023
Outside Operations
El Caballero Country Club
01.2019 - 02.2020
To-Go Specialist
Buffalo Wild Wings
07.2018 - 10.2018
Business Administration -
East Tennessee State University