Jake Ray
Rancho Cucamonga,CA
Summary
Talented employee with extensive customer service and sales experience. Outgoing, goal-oriented individual versed in servicing a high-volume of customers and passionate about connecting with each guest to ensure the highest level of customer satisfaction. Ability to learn and master new concepts and skills as well as product knowledge. A history of driving increased sales, improve buying experience, and elevating company profile with target market. Motivated, team-oriented, and enthusiastic about using skills to contribute to team and company success.
Overview
8
8
years of professional experience
Work History
Gymnastics Coach
Nova Cheer
05.2023 - 08.2024
- Provided individualized coaching to gymnasts to improve their skills and achieve personal goals
- Led warm-up exercises and stretching routines to prevent injuries and enhance performance
- Created positive and motivating training environment that fostered teamwork, discipline, and sportsmanship
- Evaluated gymnasts' progress regularly through skill assessments and competitions, providing constructive feedback for improvement
- Demonstrated advanced spotting techniques during high-risk skills to ensure athlete safety
- Developed and implemented comprehensive training programs for gymnasts of all skill levels, focusing on strength, flexibility, technique, and performance
- Incorporated innovative teaching methods such as video analysis or technology-based tools into training sessions
Full Time Student-Athlete
Adams State University
06.2021 - 05.2023
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Attended all practices, meetings, and workouts on time.
- Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community stakeholders.
- Collaborated with teammates to create supportive atmosphere that encouraged growth, camaraderie, and sportsmanship.
- Helped teammates improve performance levels by sharing knowledge of specific techniques or tactics related to their respective positions.
- Increased team morale by demonstrating strong leadership skills and fostering positive environment.
- Applied discipline and sense of responsibility toward all team and personal activities.
Shift Leader
Crumbl Cookies
02.2021 - 06.2021
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Trained new employees and delegated daily tasks and responsibilities
- Replenished and rotated food items, following correct food cooling and storage procedures
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
- Cleaned and maintained kitchen equipment and oven
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule
Level 5 Associate
In-N-Out Burger
01.2018 - 02.2021
- Served only the highest quality product, prepared in a clean and sparkling environment, and served to customers in a warm and friendly manner
- Interacted one-on-one with every guest offering immediate, friendly and knowledgeable assistance to ensure any need or concern is met
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency and ensure quality
- Daily money handling by processing POS transactions, including cash and credit purchases as well as refunds
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Maintained high standards of customer service in high-volume, fast-paced operations
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint, and minimal jewelry that met company standards
Salesman
Pumpkin City's Christmas Trees
12.2016 - 12.2020
- Maintained organized, presentable merchandise to drive continuous sales
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Unloaded and prepared daily shipments including heavy lifting and moving of over 100 pounds and operating power tools such as chainsaws and drills while strictly following safety procedures
Education
Bachelor of Arts - Mathematics
Adams State University
Alamosa, CO05.2024
Associate's degree - Economics
Citrus College
Glendora, CA05.2021
Skills
- Detail-oriented
- Fast-Learner
- Goal-Driven
- Technologically Proficient
- Problem-Solving
- Exceptional Customer service
- Upselling and Cross Selling
- Strategic Thinking
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Gymnastics Coach
Nova Cheer
05.2023 - 08.2024
Full Time Student-Athlete
Adams State University
06.2021 - 05.2023
Shift Leader
Crumbl Cookies
02.2021 - 06.2021
Level 5 Associate
In-N-Out Burger
01.2018 - 02.2021
Salesman
Pumpkin City's Christmas Trees
12.2016 - 12.2020
Bachelor of Arts - Mathematics
Adams State University
Associate's degree - Economics
Citrus College