Jake Rich

Manage and produce various paid programming shows and baseball games live on the air. Used editing software to make sure copies of shows or games are sent out to the correct people. Call on-air guests for show hosts to prepare them to go on the air. Make sure the board is functioning correctly so that the station stays on the air. Perform tests of the emergency alert system in compliance with FCC regulations.

I prioritized guest safety and interaction while working multiple attractions and shows at Disneyland. I helped children and families find favorite attractions and characters to optimize guest experience. I did everything in my power to make sure the guests are having a good experience, regardless of guest temperament. Also helped less experienced cast members in difficult situations via advice or intervention. I trained new cast members to uphold rigorous safety standards on our attractions while providing exceptional guest service. I adhered to the fivekeys of Disney customer service: safety, courtesy, inclusion, show and efficiency.

I kept track of community and university events and determined which would be interesting and relevant to listeners of the station. I made well written and produced PSAs to help keep listeners informed, while involving more staff members in the process. I answered phones, sorted and labeled CDs, and oversaw board operations for talk programs at the station, and edited old programs for re-airing. I produced an entertaining, informative and ethical music, news, and sports show weekly, as well as color commentated for basketball games and DJed live student events.

I oversaw all writing contained in the newspaper for relevance, grammar and cohesion. Managed and worked with section editors. Approved new writers. Answered all questions they had about writing or the newspaper. Liaison between Editor-in-Chief and section editors.