Jake Robinette
Auburn,CA
Summary
Dedicated customer service professional with expertise in emergency response and youth coaching. Strong problem-solving and active listening skills foster collaboration during high-volume service periods. Proven ability to create positive customer interactions and support team success in fast-paced environments.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Concessions Cashier
Truckee Donner Parks and Recreation
Truckee, California
12.2021 - Current
- Operated cash register and processed customer transactions efficiently.
- Handled cash and credit transactions accurately while balancing the register daily.
- Collaborated with team members to manage high-volume service periods effectively.
- Provided friendly customer service, enhancing visitor experiences at events and activities.
- Stocked inventory and ensured product availability during peak hours.
- Maintained cleanliness and organization of the concessions area.
- Performed opening duties including counting money in cash drawer and verifying daily deposits against receipts.
- Operated cash registers, counted money and logged daily sales and expenditures.
- Provided friendly greetings to customers upon arrival, creating a positive first impression. and provided excellent customer service.
Lifeguard
Truckee Donner Parks and Recreation
truckee
12.2021 - Current
- Conducted emergency rescues and administered first aid and CPR during incidents.
- Identified swimmers in need of assistance and responded promptly to prevent potential emergencies.
- Executed first aid procedures efficiently during emergencies.
- Trained new lifeguards on safety protocols and emergency response techniques to enhance team readiness.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
- Documented incidents and accidents in reports submitted to supervisor to ensure proper follow-up and safety compliance.
- Ensured cleanliness and organization of pool facility and adjacent areas.
- Maintained cleanliness of pool by cleaning, brushing, and vacuuming regularly.
Junior Golf Coach
Truckee Donner Parks and Recreation
Truckee, California
06.2026 - 08.2026
- Developed engaging lesson plans for youth golf programs, enhancing participant enjoyment and learning outcomes.
- Instructed students on golf techniques and etiquette, fostering a respectful and skilled playing environment.
- Provided individualized coaching to improve player skills and confidence.
- Educated athletes on rules, strategies, sportsmanship, and performance principles, promoting a comprehensive understanding of the game.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Assessed player abilities and assigned positions according to individual strengths.
Youth Leader
Sierra Bible
Truckee, California
01.2023 - 06.2024
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Led youth programs to foster community engagement and personal development.
- Organized events and activities to promote teamwork and leadership skills.
Education
High School Diploma -
Forest Charter
Truckee, CA06-2025
Skills
- Cash register operation
- Money handling
- Customer service
- Customer assistance
- Product knowledge
- Bilingual customer support
- Bilingual fluency
- Bilingual communication
- Time management
- Flexibility and adaptability
- Problem solving
- Active listening
- De-escalation techniques
- Telephone etiquette
Languages
Spanish
Native/ Bilingual
Certification
- EMT
- CPR
Timeline
Junior Golf Coach
Truckee Donner Parks and Recreation
06.2026 - 08.2026
Youth Leader
Sierra Bible
01.2023 - 06.2024
Concessions Cashier
Truckee Donner Parks and Recreation
12.2021 - Current
Lifeguard
Truckee Donner Parks and Recreation
12.2021 - Current
High School Diploma -
Forest Charter