Jake Rodriguez
Tomball,TX
Summary
Dynamic professional with expertise in team leadership and employee development. Skilled in strategic planning and problem-solving, successfully driving operational efficiency and enhancing customer service experiences.
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
12
12
years of professional experience
Work History
Assistant Restaurant Leader
Raising Cane's Restaurants
Tomball, TX
02.2026 - 04.2026
- Oversaw day-to-day activities of 50+ employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Ensured compliance with health and safety regulations within the restaurant environment.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Operations Manager
Raising Cane's Restaurants
Tomball, TX
08.2025 - 01.2026
- Streamlined operations by implementing efficient scheduling practices to optimize staff productivity.
- Monitored new team members on standard operating procedures and safety protocols.
- Ensured compliance with health and safety regulations through regular inspections and audits.
- Collaborated with management to develop strategies for enhancing customer service experiences.
- Supported implementation of promotional campaigns, ensuring alignment with operational capabilities and resources.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Restaurant Manager
Raising Cane's Restaurants
Spring, TX
10.2015 - 07.2025
- Oversaw daily operations ensuring efficiency and adherence to company standards.
- Trained and mentored staff to enhance performance and customer service skills.
- Implemented inventory management systems reducing waste and optimizing stock levels.
- Enhanced customer satisfaction through continuous feedback implementation and service improvements.
- Led safety training initiatives fostering a culture of workplace safety among team members.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Fostered positive work environment, leading to decrease in staff turnover.
- Increased sales during off-peak hours by creating and promoting special offers.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Improved operational efficiency by implementing more effective table management system.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Crew Member
Raising Cane's Restaurants
Cypress, TX
07.2014 - 09.2015
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to maintain high-quality food preparation standards.
- Implemented process improvements, enhancing workflow efficiency and reducing wait times.
- Monitored food safety compliance, conducting regular checks to uphold health regulations.
- Led team shifts, coordinating tasks and fostering a positive work atmosphere for optimal performance.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
High School Diploma -
Tomball Memorial
Tomball, TX05-2015
Skills
- Relationship building
- Influencing others
- Incidents management
- Recruitment and hiring
- Conflict resolution
- Strategic planning
- Motivating teams
- Equipment troubleshooting
- Team building
- Line management
- Financial acumen
- Team leadership
- Goal setting
- Risk assessment
- Coaching
- Performance management
- Talent development
- Customer service
- Attention to detail
- Goal oriented
- Training and mentoring
- Decision-making
- Complex Problem-solving
- Staff management
- Operations management
- Processes and procedures
- Public speaking
- Staff development
- Inventory control
- Priority management
- Process monitoring and improvement
- Employee motivation
- Policy enforcement
- Staff discipline
- Expectation setting
- Business administration
- Schedule development
- Inventory oversight
- Waste reduction
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Excellent communication
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Written communication
- Time management
- Active listening
- Customer relations
- Task prioritization
- Reliability
- Teamwork
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Customer service management
- Effective leader
- Operational efficiency
- Staff training/development
- Self motivation
Accomplishments
- Supervised team of 55 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved metrics and crew evaluation which led to high performance.
Languages
English
Full Professional
Timeline
Assistant Restaurant Leader
Raising Cane's Restaurants
02.2026 - 04.2026
Operations Manager
Raising Cane's Restaurants
08.2025 - 01.2026
Restaurant Manager
Raising Cane's Restaurants
10.2015 - 07.2025
Crew Member
Raising Cane's Restaurants
07.2014 - 09.2015
High School Diploma -
High School Diploma -
Tomball Memorial