Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Romo

Fresno,CA

Summary

Dynamic professional with a proven track record of enhancing customer experiences at Alorica and driving e-commerce success. Leveraged time management and multitasking abilities to prepare 8 orders daily and engage a 7,000-subscriber YouTube community. Excelled in complaint resolution, showcasing an engaging personality and adeptness in technology use.

Overview

12
12
years of professional experience

Work History

In-Store Shopper

InstaCart
04.2023 - 07.2024
  • Prepared 8 orders a day for customers on desired schedules by managing time efficiently and planning effective routes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Streamer

11.2015 - 06.2023
  • Engaged 7,000 YouTube subscribers on a weekly basis
  • Managed a 200-person community discussions
  • Utilized computer technology to engage and communicate ideas with audience

Customer Service Representative

Alorica
02.2012 - 05.2015
  • Responded to 20-30 customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by collaborating with team lead and floor supervisors to assist in customer service escalations.

Education

Network Support Technician - Level 1 Certificate -

Institute of Technology
Clovis, CA
06-2011

Skills

  • E-commerce
  • Account updating
  • Complaint resolution
  • Call center experience
  • Tracking complaints
  • Audio production
  • Engaging personality
  • Time management
  • Multitasking Abilities

Timeline

In-Store Shopper

InstaCart
04.2023 - 07.2024

Streamer

11.2015 - 06.2023

Customer Service Representative

Alorica
02.2012 - 05.2015

Network Support Technician - Level 1 Certificate -

Institute of Technology
Jake Romo