Jake Rouse
Phoenix,AZ
Summary
Respectful and professional worker with exceptional multi-tasking ability to perform in high pressure environments. Proficient in leadership, critical thinking, and problem solving, with a drive to promote a workspace filled with strong communication built on empathy, accountability and respect. Enthusiastic and eager to contribute to team success through hard work, attention to detail and exceptional organization skills.
Overview
13
13
years of professional experience
Work History
Shift Operations Manager
CVS Pharmacy
12.2023 - Current
- Conducted regular audits of operational processes for compliance with company policies and industry regulations, mitigating potential risks to the business.
- Directly supervised multiple teams simultaneously while maintaining a high level of quality and productivity.
- Increased customer satisfaction through timely resolution of complaints and consistent delivery of high-quality products or services.
- Collaborated with store manager to share best practices and drive continuous improvement and excellence across the organization.
- Exercised and maintained composure under pressure and in escalated customer service scenarios.
- Promoted a culture of open communication and trust within the team, fostering trust and collaboration among team members committed to achieving common goals together.
- Capable of critically thinking to provide support and resolution to unpredictable problems or issues with both customers and employees.
Care Concierge
CVS Pharmacy
09.2021 - 12.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Assisted customers in troubleshooting and setting up CVS care app.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Identified and remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills, while creating a relationship and rapport with customers.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Created and managed appointments for multiple services provided by CVS.
- Inputting as well as verifying insurance information for patients for the minute clinic and pharmacy.
- Led educational courses regarding personal health and wellness to customers.
Shift Supervisor
CVS Pharmacy
12.2019 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
Assistant Produce Manager
Kroger
05.2016 - 12.2019
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Resolved customer issues or concerns promptly and professionally.
- Coached and mentored new team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided outstanding customer service and consistently offered exceptional product.
Receptionist
AZ Hair Company
06.2012 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Effectively managing multiple phone calls, emails, and walk-in clients while maintaining professionalism and upbeat tone.
- Demonstrated strong multitasking abilities while managing numerous tasks in fast pace environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Barry Goldwater High School
2820 W Rose Garden Ln, Phoenix, AZ 8502705-2015
Skills
- Customer service
- Information security
- Critical thinking
- Data entry
- Team building and management
- Innovative
- Computer Skills
- Creative Problem Solving
- Organization and Time Management
Timeline
Shift Operations Manager
CVS Pharmacy
12.2023 - Current
Care Concierge
CVS Pharmacy
09.2021 - 12.2023
Shift Supervisor
CVS Pharmacy
12.2019 - 09.2021
Assistant Produce Manager
Kroger
05.2016 - 12.2019
Receptionist
AZ Hair Company
06.2012 - 11.2017
High School Diploma -
Barry Goldwater High School