Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Garcia

Gilbert,AZ

Summary

Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with consistent track record of meeting and exceeding goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Shift Leader

Haagen-Dazs
Gilbert, AZ
10.2019 - Current
  • Started as a part-time Team Member along with 10 other employees but was soon promoted to full-time Shift Lead after 1 month of working there.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Reconciled all receipt totals, cash and credit payments to address any shortages.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Alerted customers to upcoming sales events and promotions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Server

Village Inn
Mesa , AZ
11.2018 - 03.2019
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Chandler Gilbert Community College
Chandler, AZ
05.2019

Skills

  • Safety processes and procedures
  • Daily workflows
  • Data Entry
  • Conflict resolution
  • Strong verbal and written communication
  • Leadership
  • Cash Management
  • Time management
  • Can read Sign-Language
  • Strong under intense situations

Timeline

Shift Leader

Haagen-Dazs
10.2019 - Current

Server

Village Inn
11.2018 - 03.2019

High School Diploma -

Chandler Gilbert Community College