Jake Schevling
West Haven,CT
Summary
Diligent and passionate customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Works continuously with teams of customer service-focused professionals to improve customer experiences, reduce negative feedback and increase business.
Overview
4
4
years of professional experience
Work History
Customer Experience Representative
Patagonia
08.2022 - Current
- Address 5-50+ customer inquiries daily by using listening and communication skills to identify problems and opportunities, then create solutions and alternatives and following up when necessary to confirm resolution.
- Utilize phone, chat, and email channels to deliver outstanding customer service.
- Document and organize customer interactions in SalesForce and D365 to maintain accurate customer records.
- Effectively collaborate with departments such as Repairs, Returns, Trims, Order Management, and Leadership to create meaningful and positive customer experiences.
Sales Coordinator
Hilton Garden Inn Denver Union Station
07.2021 - 05.2022
- Coordinate social, corporate, educational, and religious events ranging from 8-300 people, utilizing 12,000 sq. ft of event space.
- Kept detailed records of sales and client information in OnQ, OnQ R&I, and SalesForce, updating regularly to maintain level of understanding across departments, including financial details, and banquet event orders.
- Liaise with clients, management, and Sales team to better understand client needs and recommend appropriate solutions.
- Facilitate weekly, cross-departmental meetings to ensure the success of hotel events with Housekeeping, Food & Beverage, Front Desk, Accounting, Engineering, and Leadership teams.
Front Desk Associate
Hilton Garden Inn Downtown Burlington
01.2020 - 05.2021
- Maintained cleanliness and organization of front lobby area, including front desk.
- Greeted guests and engaged in pleasant conversations while managing check-ins and check-outs.
- Took reservations over phone, in person, and via computer to maintain at least 70% occupancy in 133-room hotel.
- Liaised with housekeeping, maintenance and leadership teams to address requests and complaints made by guests.
Education
Bachelor of Science - Environmental Studies
University of Vermont
Burlington, VT05.2020
Skills
- Strong Computational Skills
- Adaptable Personality
- Auditing Experience
- Technical Support and Assistance
Timeline
Customer Experience Representative
Patagonia
08.2022 - Current
Sales Coordinator
Hilton Garden Inn Denver Union Station
07.2021 - 05.2022
Front Desk Associate
Hilton Garden Inn Downtown Burlington
01.2020 - 05.2021
Bachelor of Science - Environmental Studies
University of Vermont
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