Jake Schlicht
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
Work History
Donor Relations & Database Coordinator
GiGi's Playhouse, Inc
06.2023 - 01.2024
- Enhanced data accuracy by implementing efficient database management processes and systems.
- Streamlined data entry procedures for faster input and retrieval of information.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Streamlined the donor database for improved tracking, reporting, and relationship management.
- Enhanced donor engagement by implementing personalized communication and acknowledgment strategies.
Quality Assurance Analyst
DHA Laboratory
08.2021 - 05.2023
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated on marketing initiatives to promote products and services, enhancing brand awareness.
- Managed CRM database to ensure accuracy and currency of customer information, optimizing lead nurturing efforts.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Assisted in the development of new laboratory protocols, optimizing experimental methods for accurate results.
Customer Service Associate
Walgreens Co.
03.2015 - 07.2020
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
Chairman, Finance Committee
Jagathon: IUPUI's Dance Marathon
10.2018 - 03.2020
- Championed innovative growth strategies, resulting in the expansion into new markets and industries.
- Boosted organization's market presence by initiating strategic partnerships and expanding sponsorship offerings.
- Enhanced organizational performance by implementing effective management strategies and fostering a collaborative finance team.
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Increased efficiency with thorough maintenance of financial records and documentation.
Orthopedic Intern
Centegra
10.2016 - 05.2017
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Pharmacy Technician
Walgreens Co.
03.2015 - 03.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Health Services Management
Indiana University - Indianapolis
Indianapolis, IN12.2021
Skills
- Database Administration
- Project Management
- Financial Management
- Recordkeeping
- Medical Terminology
- Salesforce & Hubspot CRM System Proficiency
- Brand Awareness
- Insurance Billing
- Regulatory Compliance
- Workflow Optimization
- Laboratory Safety Protocols
- Donor Recognition
Applications
- Salesforce
- Microsoft Office
- Amazon WorkDocs
- Word Press
- Keap
- HubSpot
- Kronos
- Slack
- Asana
- OneCause
www.linkedin.com/in/jake-schlicht/
Timeline
Donor Relations & Database Coordinator
GiGi's Playhouse, Inc
06.2023 - 01.2024
Quality Assurance Analyst
DHA Laboratory
08.2021 - 05.2023
Chairman, Finance Committee
Jagathon: IUPUI's Dance Marathon
10.2018 - 03.2020
Orthopedic Intern
Centegra
10.2016 - 05.2017
Customer Service Associate
Walgreens Co.
03.2015 - 07.2020
Pharmacy Technician
Walgreens Co.
03.2015 - 03.2017
Bachelor of Science - Health Services Management
Indiana University - Indianapolis
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