Jake Schug
Eden Prairie,MN
Summary
Personable and dedicated professional with solid foundation in customer relations, scheduling coordination, and supply chain analysis. Possesses understanding of client and supply chain management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
1
1
year of professional experience
Work History
Scheduling Coordinator
Surefitters, Inc.
07.2024 - Current
- Host weekly meetings with sales to see jobs received and determine priority to strategize and reevaluate current jobs
- Host weekly meetings with production leads to ensure promise dates given to customers are on track and achieved as well discuss any shop floor issues
- Host weekly meetings with supply chain manager to go over various changes with product, lead times or vendor details
- Generate weekly reports for upper management of projected upfits and revenues for any upcoming and actual vs estimated labor hours
- Respond promptly and professionally to customer service inquiries and requests via phone, email & chat
- Keep clean spreadsheet with various important details allowing team members to see current and future upfitting projects
- Working with customers to notify them of their schedule and completion date, ensure accurate order information, and vehicle drop off/pick up time
- Collaborate with each tech to know how to better assist them
- Maintain transparency with various vendors to ensure product lead times are being met and address any concerns
- Maintain up to date and accurate information in ERP system
- Coordinate all 700 vehicles needing transport
- Coordinate all product will calls, ship out and drop ship orders to be picked up or shipped out promptly
- Strong ability to track and understand inventory for accurate scheduling and reporting
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Supply Chain Analyst
Surefitters, Inc.
04.2024 - Current
- Request for quote products designed by engineers
- Purchase all product for upcoming upfits on vehicles
- Lead logistics operations by collaborating with warehousing, inventory management and shipping/receiving teams
- Strong understanding of warehouse space and efficiency
- Build supplier relationships using interpersonal skills to establish and maintain key company partnerships
- Host cycle counting and physical inventory audits to ensure accurate inventory
- Forklift Certified
- Maintain oversight of third-party vendors and negotiate contracts
- Work to maintain keeping good margins on all product purchased
- Built comprehensive inventory systems to track current supply chain data.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
Account Manager
Surefitters, Inc.
07.2023 - 04.2024
- Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with various internal departments to ensure customer requests are fulfilled
- Resolving complaints and keeping track of all processes that pertain to client's desires
- Client's representative to ensure their demands are met with focus on improving customer experiences
- Collecting and analyzing data concerning consumer behavior to understand changing needs
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
Education
GED -
Minnesota Department of Education
Minneapolis, MN12.2022
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Data analysis
- Supply chain planning
- Supply chain optimization
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Scheduling Coordinator
Surefitters, Inc.
07.2024 - Current
Supply Chain Analyst
Surefitters, Inc.
04.2024 - Current
Account Manager
Surefitters, Inc.
07.2023 - 04.2024
GED -
Minnesota Department of Education
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