Jake Sliter

- Was chosen to extend my internship into the school year and expand my knowledge on how our retail stores operate while learning from retail leadership and my store director.

- Helped Our HR Team by creating structured training templates for our new hires in our retail stores.

-Currently help with retail operations and store execution at Caledonia D&W.

• Assist in store operations, gained skills in management and learned what makes each department successful
• Was tasked with helping with retention solutions and shared my solutions with our CEO and Executive leadership team
• Gained a comprehensive understanding of retail operations through hands-on experience with my Store Director and other key Managers

• Assisted customers ensuring satisfaction and smooth service flow
• Trained new employees, enhancing team efficiency and service quality
• Managed cleaning processes, maintaining high standards and customer retention
• Resolved customer issues promptly, ensuring positive feedback and repeat business

• Mentored young players, enhancing their understanding of basketball through structured training
• Managed practice and game times and made sure a comprehensive schedule was readily available for parents and YMCA management