Jake Smith
Webster
Summary
Dynamic leader with extensive experience at Walmart, excelling in employee training and performance management. Proven track record in enhancing customer service ratings through effective team building and quality control measures. Adept at delegating tasks and fostering a motivating environment, driving team cohesion and operational success.
Overview
9
9
years of professional experience
Work History
Stocking 2 Coach
Walmart
Batavia
2024.05 - Current
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Adhered strictly to rules and regulations of activities department and district.
- Established appropriate disciplinary actions when necessary according to established policies.
Front End Coach
Walmart
Batavia
2019.08 - 2024.05
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Walmart
Batavia
2018.07 - 2019.08
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
Academy Facilitator
Walmart
Batavia
2016.09 - 2018.07
- Explained goals and expectations required of trainees.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Implemented innovative teaching strategies designed to engage learners at different levels.
Education
Bachelor of Science - Criminal Justice
Keuka
Keuka, New York2016-05
Skills
- Employee training
- Team building
- Customer service
- Performance management
- Quality control
- Work delegation
Timeline
Stocking 2 Coach
Walmart
2024.05 - Current
Front End Coach
Walmart
2019.08 - 2024.05
Assistant Manager
Walmart
2018.07 - 2019.08
Academy Facilitator
Walmart
2016.09 - 2018.07
Bachelor of Science - Criminal Justice
Keuka