Jake Spurgin
Fishers,IN
Summary
Proven Cybersecurity Analyst with a track record of enhancing system security and client satisfaction at EXOS. Expert in vulnerability assessment and incident response, coupled with exceptional skills in client relationship building. Awarded for highest customer satisfaction, demonstrating both technical proficiency and interpersonal excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
EXOS
02.2023 - Current
- Collaborated with IT teams to integrate security measures into the development and deployment of new hardware.
- Conducted security assessments to identify vulnerabilities and weaknesses. (CIS)
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Deployed a range of security tools for clients to monitor their environments.
- Provided security awareness training and phishing simulations.
- Maintained a list of 20+ clients at a time with over 2,000 endpoints.
IT Consultant
Sondhi Solutions
11.2021 - 02.2023
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Requested by client to be embedded at site as primary technician.
- Awarded highest ticket closer with highest customer satisfaction for multiple months.
- Assisted clients on both Microsoft and Google platforms.
Professional Server
St. Elmo
01.2015 - 11.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured compliance with local health codes by maintaining a sanitary work environment throughout service hours.
- Exceeded sales goals consistently by recommending wine pairings and upselling menu items appropriately to guests'' preferences.
- Requested for multiple large banquet style parties due to enhanced customer satisfaction from previous visits.
- Enhanced rapport building with clients to bring a customized experience per guest.
Education
Bachelor of Cybersecurity And Data Assurance - Cybersecurity
Western Governors University
Salt Lake City, UT10.2025
Skills
- Incident Response
- Digital Forensics
- Identity Management
- System Hardening
- Log Analysis
- Vulnerability Assessment
- SIEM management
- User Awareness Training
Certification
- Comptia Sec +
- Comptia Net +
- Comptia A+
- ITIL v4
Timeline
Cybersecurity Analyst
EXOS
02.2023 - Current
IT Consultant
Sondhi Solutions
11.2021 - 02.2023
Professional Server
St. Elmo
01.2015 - 11.2021
- Comptia Sec +
- Comptia Net +
- Comptia A+
- ITIL v4
Bachelor of Cybersecurity And Data Assurance - Cybersecurity
Western Governors University
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