Jake Stark
Ballston Spa,NY
Summary
Dynamic professional with extensive experience in system maintenance and customer education, notably with KLA+. Excelled in hardware troubleshooting and user training, enhancing operational efficiency and customer satisfaction. Proven track record in safety and escalation management, achieving significant improvements in service quality. Skilled in both technical and interpersonal communication, driving successful team and client outcomes.
Conscientious Customer Support or Field Service Engineer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
23
23
years of professional experience
Work History
Customer Service Engineer
KLA+
12.2013 - Current
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
- Ensures customer satisfaction wish service and maintains the operational quality of system equipment
- Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineers in resolving problems.
Field Technician and Trainer
LP Management Services
01.2012 - 12.2013
- Utilized safety practices with no complaints or accidents.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Developed lesson plans, instructional materials and written practice tests for safety and operations training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Electricians Mate (Nuclear)
US Navy
01.2002 - 01.2012
- Performed maintenance and troubleshooting on submarine naval nuclear reactors and their associated electrical and electronic equipment.
- Performed maintenance on Naval nuclear reactors and associated systems.
- Maintained electrical power distribution system and reactor plant operations.
- Performed preventative and corrective maintenance ensuring proper and efficient operation of motors, generators, and test equipment.
- Trained staff and students on Electrical and Nuclear Theory with a focus on operations.
Education
Bachelor of Science - Nuclear Engineering Technology
Excelsior College
Albany, NY06-2022
Skills
- Customer education
- Equipment inspection
- System maintenance
- Escalation management
- Remote support
- Hardware troubleshooting
- User training
- Product repair
Timeline
Customer Service Engineer
KLA+
12.2013 - Current
Field Technician and Trainer
LP Management Services
01.2012 - 12.2013
Electricians Mate (Nuclear)
US Navy
01.2002 - 01.2012
Bachelor of Science - Nuclear Engineering Technology
Excelsior College
Similar Profiles
Vasantha Kumar KandaswamyVasantha Kumar Kandaswamy
Product Engineer / NPI Engineer at KLA+ (knows As KLA Tencor)Product Engineer / NPI Engineer at KLA+ (knows As KLA Tencor)
Karyner BejasKaryner Bejas
Atelierista and Music Teacher at KLA Schools of Coral GablesAtelierista and Music Teacher at KLA Schools of Coral Gables
Jeremy M. QuickJeremy M. Quick
Business Process Analyst at KLA CorporationBusiness Process Analyst at KLA Corporation
Jessica ZennerJessica Zenner
Lead Server at Regent at The Brookmere HotelLead Server at Regent at The Brookmere Hotel
Aleah CareroAleah Carero
Head Housekeeper at Boxley ServicesHead Housekeeper at Boxley Services