Jake Steeves
Waltham,MA
Summary
An emerging leader, diligent worker, and respected peer looking for managerial or marketing work in the travel industry. Someone who has possessed an passion for the commercial aviation industry since second grade, looking to pair that interest with my business background. Well versed in interpersonal relations and consumer behavior as well as airport operations, route network planning, and more.
Overview
6
6
years of professional experience
Work History
Tour Ambassador
Bentley University
01.2024 - Current
- Administer 2+ campus tours per week with 10+ prospective and/or admitted students
- Communicate with prospective/admitted students through postcards, email, and social media to answer questions or concerns
Undergraduate Admissions Assistant
Bentley University Undergraduate Admissions
02.2023 - Current
- Reply to 10+ phone calls per shift from prospective and admitted students seeking answers on admission process including financial aid, admission decisions, and course information
- Greet 50+ prospective and admitted students per shift while selling Bentley by answering any questions or concerns.
Food Runner/Barback
Fishermen's View
04.2022 - 08.2023
- Issue support to Front of House staff through coordinating with 20+ servers, bartenders, and chefs, memorizing dishes and drinks on menu, as well as restocking and preparing certain items.
Front End Manager
Roche Bros.
05.2018 - 05.2022
- Led team of over 75 associates by properly scheduling, staffing and assigning roles based on demand, continually training associates, and electronically allocating sufficient tender for each cash drawer
- Managed cash office with over $25,000 while responding to phone lines and in-person questions, administered cash deposits and pickups, conducted lottery sales and returns
- Coordinated store-wide orientation and onboarding process including scheduling daily interviews, administering weekly store tours, and answering any questions or concerns.
Education
Bachelor of Science - Global Management, Marketing
Bentley University
Waltham, MA05.2026
Diploma -
Sandwich High School
Sandwich, MA06.2022
Skills
- Python (coding)
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Social Media Platforms (Facebook, Instagram, Twitter)
Honors And Awards
- National Junior Young Leader
- Excellence in Advanced Proficiency Computer Science Principles and United States History
School Address
175 Forest St., Waltham, MA, 02452
Leadership And Volunteer Experience
Sandwich High School, Sandwich, MA, Senior Peer Mentor, 09/2019, 06/2022, Self-taught multiple classes of 25+ first-year students as an introduction to high school, Created, presented, and demonstrated 15+ lessons on practicality of public speaking, job interviews, and drug awareness
Extracurricular Activities
Head Youth Basketball Coach DECA Member Real Estate Assistant Tutor
Hobbies and Interests
Commercial Aviation: conduct research on different airline routes, flight frequencies, aircraft configurations, airport terminal designs, etc. for pleasure and informational purposes
Timeline
Tour Ambassador
Bentley University
01.2024 - Current
Undergraduate Admissions Assistant
Bentley University Undergraduate Admissions
02.2023 - Current
Food Runner/Barback
Fishermen's View
04.2022 - 08.2023
Front End Manager
Roche Bros.
05.2018 - 05.2022
Bachelor of Science - Global Management, Marketing
Bentley University
Diploma -
Sandwich High School