Jake Taller
Hamilton
Summary
Results-driven professional with a strong background in supporting operational workflows and enhancing team productivity. Demonstrated success in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments, leveraging strong communication and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate
Hartmann Variety
10.2024 - Current
- Warehouse employee responsible for picking/packing customer orders from purchase orders
- Warehouse employee responsible for intaking, sorting, inventorying new product for customer purchase
Associate
Secrest Lawn Care
04.2024 - 10.2024
- Cut lawns and conducted landscaping projects for customer accounts with efficient speed while having high attention to detail and customer needs
- Responsible for vehicle maintenance and care
General Manager
Highwire Farms
01.2022 - 01.2024
- Hired on during new store front build out
- Work directly with owner to implement process and procedures in a highly regulated retail setting
- Managed a group of approximately 15-25 associates in a highly regulated retail setting
- Maintained strict Inventory protocols which resulted in next to no loss
- This included daily inventory counts of all sales floor products as well as investigating any inventory variances
- Conducted successful compliance audits with state officials
- Compose shift schedules and run payroll
- Interacted with vendors and suppliers
- Drove initiatives at a retail level successfully gaining team buy-in
- Held all associates accountable by leveraging one on ones and documentation as needed
- Implemented new marketing platform to better reach and engage with current and potential customers
- Implemented new payroll and scheduling system which allowed for easier scheduling and better analytics
- Maintained product rotation to ensure all product was fresh and updated for customers
- Conducted employee reviews to level set and ensure all employees know where they stand as well highlighting areas of improvement
District Manager
Curaleaf
01.2020 - 12.2022
- Ambitious and motivated manager with over 4 years of experience driving sales and profitability through innovative strategies
- Possess a successful track record in operations, customer service, and revenue growth
- Collaborated with Director of Operations, Regional Manager, General Manager, and shift leads to pinpoint opportunities for more streamlined process across the organization
- Leverage smart goals and stretch assignments to not only challenge but develop team members for feature carrier opportunities
- Evaluated and selected qualified candidates to fill management positions across my district
- Played a role in four new store openings in Illinois - One store climbing to an average of 1.1million monthly sales in less than one year
- Collaborated across multiple departments to deliver on five successful new product rollouts/launches
- Traveled to Arizona to implement a new point of sale system at our newly acquired retail locations
- Was a part of a national summit which was hosted in Arizona - Collaborating with cross-functional partners and identifying areas of opportunity within each other's district
- Internally promoted over forty candidates during my four year stint as General Manager and District Manager
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
General Manager
Curaleaf
01.2019 - 01.2020
- Managed a group of approximately 15-25 associates in a highly regulated retail setting
- Conducted successful compliance audits with both the State of Illinois and Illinois State Police
- Created initiatives to increase ATV and drive employee engagement
- Compose shift schedules and run payroll
- Interacted with vendors and suppliers
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove initiatives at a retail level successfully gaining team buy-in
- Held all associates accountable by leveraging one on ones and documentation as needed
- Conducted reports on the performance of the store and participated in weekly team meetings with directors
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant General Manager
Curaleaf
01.2018 - 01.2019
- Handle customer complaints while following company policies and procedures
- Fill in for General Manager in times of absence
- Make executive decisions, hold meetings, and provide accountability
- Liaise between general manager, guests, and employees
- Participate in recruitment and dismissal process
- Help create and foster a respectful and inclusive team environment
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Lead Associate
Curaleaf
01.2017 - 01.2018
- Helped train and onboard new associates
- Cross-Trained current associates to allow for more fluent operations
- Key holding team member responsible for closing/opening the store in direct managers absence/days off
- Was responsible for inventory management and intake of product
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Built strong relationships with customers through positive attitude and attentive response.
Associate
Curaleaf
01.2016 - 01.2017
- Processed transactions in a highly regulated retail setting
- Delivered excellent customer service to guests visiting our location
- Meet and complied with all compliance standards
- Demonstrated great attention to detail
- Conducted nightly inventory counts
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Lead Supervisor
United Parcel Service
01.2013 - 01.2016
- Attended daily meetings to review production numbers
- Enforced Safety and OSHA standards
- Trained new hourly employees
- Trained new supervisors
- Created weekly Performance reviews on hourly employees
- In charge of documentation for hourly employees
- Set up/ ran new 7 bay area addition to UPS hub in Hodgkin's, IL
- Ran a strict 6 bay area in order to meet/exceed productivity
Data Entry
Cabinet Wholesale Supply
01.2012 - 01.2013
- Answered incoming calls
- Created and entered cabinet orders based on customer requirements
- Created 3D Kitchen renderings
- Coordinated delivery schedules with customers
- Took daily warehouse inventory
- Processed incoming shipment inventory
- Implemented Bluepay and Square Credit Card Processing Services
- Processed customer service issues
Package Handler
United Parcel Service
01.2012 - 01.2013
- Unloaded trucks
Education
Diploma -
Victor J. Andrew High School
01.2012
information technology
Moraine Valley Community College
01.2012
Skills
- Proficient in Microsoft Word and Excel
- Judgement and decision making
- Delegation and follow up
- Strategic thinking
- Retail Sales
- Operational Excellence
- Self Starter
- Information Security
- Intrusion Detection System (IDS)
- Linux
- Network Security
- NIST Cybersecurity Framework
- Python
- Security Information and Event Management (SIEM) Tools
- SQL
- Customer service
- Attention to detail
- Time management
- Leadership qualities
- Customer interaction
- Decision-making
- Complex Problem-solving
- New hire training
- Product knowledge
- MS office
- Data entry
Accomplishments
Obtained a Cybersecurity certificate through Google as well as Google AI certificate.
Certification
- Google Cybersecurity Certificate, Prepare for cybersecurity jobs, Automate Cybersecurity tasks with Python, Detection and Response, Linux & SQL, Networks & Network Security, Managing Security Risks, Foundations for Cybersecurity
- Google AI Certificate, In Progress
- Communicating with Confidence
- Developing Leadership Presence
- Leadership and Coaching
- Coaching for Results
Timeline
Associate
Hartmann Variety
10.2024 - Current
Associate
Secrest Lawn Care
04.2024 - 10.2024
General Manager
Highwire Farms
01.2022 - 01.2024
District Manager
Curaleaf
01.2020 - 12.2022
General Manager
Curaleaf
01.2019 - 01.2020
Assistant General Manager
Curaleaf
01.2018 - 01.2019
Lead Associate
Curaleaf
01.2017 - 01.2018
Associate
Curaleaf
01.2016 - 01.2017
Lead Supervisor
United Parcel Service
01.2013 - 01.2016
Data Entry
Cabinet Wholesale Supply
01.2012 - 01.2013
Package Handler
United Parcel Service
01.2012 - 01.2013
information technology
Moraine Valley Community College
Diploma -
Victor J. Andrew High School