Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jake Taller

Hamilton

Summary

Results-driven professional with a strong background in supporting operational workflows and enhancing team productivity. Demonstrated success in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments, leveraging strong communication and problem-solving abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate

Hartmann Variety
10.2024 - Current
  • Warehouse employee responsible for picking/packing customer orders from purchase orders
  • Warehouse employee responsible for intaking, sorting, inventorying new product for customer purchase

Associate

Secrest Lawn Care
04.2024 - 10.2024
  • Cut lawns and conducted landscaping projects for customer accounts with efficient speed while having high attention to detail and customer needs
  • Responsible for vehicle maintenance and care

General Manager

Highwire Farms
01.2022 - 01.2024
  • Hired on during new store front build out
  • Work directly with owner to implement process and procedures in a highly regulated retail setting
  • Managed a group of approximately 15-25 associates in a highly regulated retail setting
  • Maintained strict Inventory protocols which resulted in next to no loss
  • This included daily inventory counts of all sales floor products as well as investigating any inventory variances
  • Conducted successful compliance audits with state officials
  • Compose shift schedules and run payroll
  • Interacted with vendors and suppliers
  • Drove initiatives at a retail level successfully gaining team buy-in
  • Held all associates accountable by leveraging one on ones and documentation as needed
  • Implemented new marketing platform to better reach and engage with current and potential customers
  • Implemented new payroll and scheduling system which allowed for easier scheduling and better analytics
  • Maintained product rotation to ensure all product was fresh and updated for customers
  • Conducted employee reviews to level set and ensure all employees know where they stand as well highlighting areas of improvement

District Manager

Curaleaf
01.2020 - 12.2022
  • Ambitious and motivated manager with over 4 years of experience driving sales and profitability through innovative strategies
  • Possess a successful track record in operations, customer service, and revenue growth
  • Collaborated with Director of Operations, Regional Manager, General Manager, and shift leads to pinpoint opportunities for more streamlined process across the organization
  • Leverage smart goals and stretch assignments to not only challenge but develop team members for feature carrier opportunities
  • Evaluated and selected qualified candidates to fill management positions across my district
  • Played a role in four new store openings in Illinois - One store climbing to an average of 1.1million monthly sales in less than one year
  • Collaborated across multiple departments to deliver on five successful new product rollouts/launches
  • Traveled to Arizona to implement a new point of sale system at our newly acquired retail locations
  • Was a part of a national summit which was hosted in Arizona - Collaborating with cross-functional partners and identifying areas of opportunity within each other's district
  • Internally promoted over forty candidates during my four year stint as General Manager and District Manager
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

General Manager

Curaleaf
01.2019 - 01.2020
  • Managed a group of approximately 15-25 associates in a highly regulated retail setting
  • Conducted successful compliance audits with both the State of Illinois and Illinois State Police
  • Created initiatives to increase ATV and drive employee engagement
  • Compose shift schedules and run payroll
  • Interacted with vendors and suppliers
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove initiatives at a retail level successfully gaining team buy-in
  • Held all associates accountable by leveraging one on ones and documentation as needed
  • Conducted reports on the performance of the store and participated in weekly team meetings with directors
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Assistant General Manager

Curaleaf
01.2018 - 01.2019
  • Handle customer complaints while following company policies and procedures
  • Fill in for General Manager in times of absence
  • Make executive decisions, hold meetings, and provide accountability
  • Liaise between general manager, guests, and employees
  • Participate in recruitment and dismissal process
  • Help create and foster a respectful and inclusive team environment
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Lead Associate

Curaleaf
01.2017 - 01.2018
  • Helped train and onboard new associates
  • Cross-Trained current associates to allow for more fluent operations
  • Key holding team member responsible for closing/opening the store in direct managers absence/days off
  • Was responsible for inventory management and intake of product
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Built strong relationships with customers through positive attitude and attentive response.

Associate

Curaleaf
01.2016 - 01.2017
  • Processed transactions in a highly regulated retail setting
  • Delivered excellent customer service to guests visiting our location
  • Meet and complied with all compliance standards
  • Demonstrated great attention to detail
  • Conducted nightly inventory counts
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Lead Supervisor

United Parcel Service
01.2013 - 01.2016
  • Attended daily meetings to review production numbers
  • Enforced Safety and OSHA standards
  • Trained new hourly employees
  • Trained new supervisors
  • Created weekly Performance reviews on hourly employees
  • In charge of documentation for hourly employees
  • Set up/ ran new 7 bay area addition to UPS hub in Hodgkin's, IL
  • Ran a strict 6 bay area in order to meet/exceed productivity

Data Entry

Cabinet Wholesale Supply
01.2012 - 01.2013
  • Answered incoming calls
  • Created and entered cabinet orders based on customer requirements
  • Created 3D Kitchen renderings
  • Coordinated delivery schedules with customers
  • Took daily warehouse inventory
  • Processed incoming shipment inventory
  • Implemented Bluepay and Square Credit Card Processing Services
  • Processed customer service issues

Package Handler

United Parcel Service
01.2012 - 01.2013
  • Unloaded trucks

Education

Diploma -

Victor J. Andrew High School
01.2012

information technology

Moraine Valley Community College
01.2012

Skills

  • Proficient in Microsoft Word and Excel
  • Judgement and decision making
  • Delegation and follow up
  • Strategic thinking
  • Retail Sales
  • Operational Excellence
  • Self Starter
  • Information Security
  • Intrusion Detection System (IDS)
  • Linux
  • Network Security
  • NIST Cybersecurity Framework
  • Python
  • Security Information and Event Management (SIEM) Tools
  • SQL
  • Customer service
  • Attention to detail
  • Time management
  • Leadership qualities
  • Customer interaction
  • Decision-making
  • Complex Problem-solving
  • New hire training
  • Product knowledge
  • MS office
  • Data entry

Accomplishments

Obtained a Cybersecurity certificate through Google as well as Google AI certificate.

Certification

  • Google Cybersecurity Certificate, Prepare for cybersecurity jobs, Automate Cybersecurity tasks with Python, Detection and Response, Linux & SQL, Networks & Network Security, Managing Security Risks, Foundations for Cybersecurity
  • Google AI Certificate, In Progress
  • Communicating with Confidence
  • Developing Leadership Presence
  • Leadership and Coaching
  • Coaching for Results

Timeline

Associate

Hartmann Variety
10.2024 - Current

Associate

Secrest Lawn Care
04.2024 - 10.2024

General Manager

Highwire Farms
01.2022 - 01.2024

District Manager

Curaleaf
01.2020 - 12.2022

General Manager

Curaleaf
01.2019 - 01.2020

Assistant General Manager

Curaleaf
01.2018 - 01.2019

Lead Associate

Curaleaf
01.2017 - 01.2018

Associate

Curaleaf
01.2016 - 01.2017

Lead Supervisor

United Parcel Service
01.2013 - 01.2016

Data Entry

Cabinet Wholesale Supply
01.2012 - 01.2013

Package Handler

United Parcel Service
01.2012 - 01.2013

information technology

Moraine Valley Community College

Diploma -

Victor J. Andrew High School
Jake Taller