Jake T. Holmes
Meriden,CT
Summary
Adept IT Technical Support Specialist with a proven track record at the University Of Connecticut, School of Business, enhancing system efficiency and user productivity. Excelled in customer service and technical troubleshooting, significantly reducing downtime. Demonstrates strong problem-solving abilities and a positive demeanor, consistently exceeding customer satisfaction goals. Not only this, but also a Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
IT Technical Support Specialist
University Of Connecticut, School of Business
01.2023 - 12.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Barista
Starbucks
07.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Retail Associate
Retro Games Plus
05.2022 - 07.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Staples High School
Westport, CT06.2022
Skills
- Customer Service
- Issue Troubleshooting
- Software diagnosis
- Technical Support
- Problem-Solving
- Active listener
- Team Leadership
- Inventory Management
- Animal handling
- Stable Management
- Positive and engaging demeanor
- Reliability
Languages
German
Limited Working
Timeline
Barista
Starbucks
07.2023 - 09.2023
IT Technical Support Specialist
University Of Connecticut, School of Business
01.2023 - 12.2023
Retail Associate
Retro Games Plus
05.2022 - 07.2022
High School Diploma -
Staples High School
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