Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Jake Thompson

Jake Thompson

Antioch,CA

Summary

Experienced with managing store operations and leading teams to achieve business goals. Utilizes strategic planning and efficient resource management to drive results. Track record of enhancing customer satisfaction and fostering positive work environment.

Overview

22
22
years of professional experience

Work History

Assistant Store Director

Safeway
11.2016 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
  • Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
  • Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
  • Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
  • Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
  • Maintained a clean, safe, and organized store environment for both customers and employees.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
  • Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
  • Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.

Assistant Store Manager

Walmart
08.2010 - 12.2015
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Marketing Manager

FRSTeam
01.2009 - 08.2010
  • Coordinated and represented company at various marketing functions to enhance brand recognition.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.

Front End Manager

Target
08.2003 - 01.2009
  • Identified areas for improvement in user interface design.
  • Analyzed performance metrics to optimize customer experience.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Created and optimized employee schedules for shift coverage.
  • Trained and managed a team of 28 front-end employees.
  • Resolved technical issues related to the front end development process.
  • Evaluated customer feedbacks and identified areas for improvement in product design.

Education

GED -

Sunset High
04.2001

Skills

  • Scheduling expertise
  • Employee Relations
  • Strong leadership
  • Sales Strategies
  • Guest Relations
  • Staff training experience
  • Warehouse Organization
  • Inventory Monitoring
  • Delegation proficiency
  • Security awareness
  • Vendor Relations
  • Conflict Resolution
  • Visual Merchandising

Personal Information

  • Date of Birth: 08/14/84
  • Gender: Male

Timeline

Assistant Store Director - Safeway
11.2016 - Current
Assistant Store Manager - Walmart
08.2010 - 12.2015
Marketing Manager - FRSTeam
01.2009 - 08.2010
Front End Manager - Target
08.2003 - 01.2009
Sunset High - GED,

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Jake Thompson