Jake Tom
Summary
Friendly Customer Service Associate eager to form relationships with return customers and support continual patronage. Committed to positive impact on sales and revenue through beneficial customer interactions and memorable service. Dedicated to resolving issues, answering customer questions and aiding customers with relative creativity. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dependable relationship-builder with excellent organizational strengths and superior work ethic. A team player that's no stranger to learning from leaders and being granted with leadership responsibility.
Overview
11
11
years of professional experience
Work History
Produce Clerk/Retail Sales Associate Cashier
Fry's Food And Drug
09.2021 - Current
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Delivered consistently accurate orders, special requests and menu alterations.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
Senior Guest Advisor/Cashier Supervisor
GameStop
08.2012 - 05.2021
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
- Kept apparel, games, equipment and facilities organized and maintained.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Ordered and maintained all packages incoming/outgoing.
- Trained staff members for onboard and next level training.
- Assisted in recruitment and hiring of new recreation staff.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2011
Skills
- Team Cooperation and Flexible Schedule
- Operating Register and Cash Counting
- Customer Relationship Management
- Loss Prevention Goals Monitoring
- Warranty and Rewards Programs
- Quality Assurance Signage and Label Updates
- Retail Stock Management
- Loyalty Program Administration
- Credit Card Applications and Verifying Eligibility
- Policy Adherence and Security Safety
- Sales Floor & Inventory Management
- Exceeding Customer Expectations with Positive Customer Engagement
- Building Customer Loyalty
- Merchandising and Display
- Excellent Written and Verbal Communication
- Returns and Exchanges
- Merchandise Receiving and Handling
- Register Opening and Closing
- Retail Metrics and Goals
- Store Policies and Procedures
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
Timeline
Produce Clerk/Retail Sales Associate Cashier
Fry's Food And Drug
09.2021 - Current
Senior Guest Advisor/Cashier Supervisor
GameStop
08.2012 - 05.2021
High School Diploma -
Camelback High School
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