Jake Towne

• Streamlined workflow with effective communication between shifts, ensuring smooth handovers and continuity in production.
• Maximized production output by monitoring Winder Operator processes and making necessary adjustments.
• Participated actively in periodic safety meetings aimed at reducing accidents and fostering a safe workplace culture.
• Performed quality control checks on finished products before packaging, guaranteeing customer satisfaction with each order shipped out.
• Enhanced machine efficiency by performing routine maintenance and regular inspections.
• Reduced downtime, troubleshooting equipment issues, and conducting timely repairs.

• Collaborated with team members to streamline the night selection process, resulting in increased productivity and improved customer satisfaction.
• Ensured timely order fulfillment by adhering to strict deadlines and maintaining a high level of productivity.
• Provided exceptional customer service, addressing any concerns or inquiries regarding order status or product information promptly and professionally.
• Contributed to waste reduction efforts by properly disposing of damaged products according to established guidelines.
• Upheld company values of teamwork, integrity, and excellence while performing daily tasks as a Night Selector.
• Reduced workplace accidents by consistently following safety protocols and proper equipment use.

• Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
• Actively participated in team meetings and contributed valuable ideas for improving overall store performance and customer experience.
• Collaborated with management to create promotional events showcasing new reptile arrivals and related products.
• Enhanced product displays, resulting in increased interest from customers and higher sales of reptile-related items.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.

Zoned shelves to make everything look nice. helped customers find items, sales floor associate

• Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
• Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.