Summary
Overview
Work History
Education
Skills
Timeline
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Jake Urdangen

Chicago,IL

Summary

Customer service professinal with many years of experience providing exceptional service in fast-paced environments, skilled in actively listening to customer needs, resolving issues efficiently, and promoting products to enhance the shopping experience.

Overview

9
9
years of professional experience

Work History

Electronic Monitoring Probation Officer

County/Agency Name
08.2023 - Current
  • Supervised individuals under court-ordered electronic monitoring, ensuring compliance with probation conditions
  • Conducted regular check-ins, prepared detailed reports, and coordinated with law enforcement and legal teams
  • Assisted with court proceedings by providing case updates and documentation
  • Handle over 60 full-cycle caseloads per month.

Barback

Tripoli Tap
03.2023 - 03.2024
  • Took orders from customers and made sure they were happy with their food and service.
  • Worked closely with the kitchen team to make sure food was made and served on time.
  • Handled customer questions and fixed any issues to keep everyone satisfied.
  • Helped keep the restaurant clean and welcoming for all guests.

Ice Cream Shop Team Member

Harrtigan's Ice Cream Shop
10.2015 - 08.2019
  • Helped customers choose their favorite ice cream flavors and made sure they had a great experience.
  • Handled cash register and card payment systems quickly and accurately.
  • Kept the shop clean and organized, following health and safety rules.
  • Worked with the team to make the shop run smoothly every day.

Education

Bachelor of Science - Sports Management

University of Illinois
Champaign
05-2021

Skills

  • Punctual and reliable
  • Payment processing
  • High paced worker
  • Attention to detail

Timeline

Electronic Monitoring Probation Officer

County/Agency Name
08.2023 - Current

Barback

Tripoli Tap
03.2023 - 03.2024

Ice Cream Shop Team Member

Harrtigan's Ice Cream Shop
10.2015 - 08.2019

Bachelor of Science - Sports Management

University of Illinois

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Jake Urdangen