Jake Vann Ausdle
RSM
Buffalo,MO
Summary
Service-focused RSM bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
4
4
years of professional experience
Work History
RSM
National Entertainment Network
Buffalo, MO
08.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Hunting Outfiter
Bass Pro Shops
Springfield, MO
08.2020 - 07.2021
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Contractor
Kirkpatrick Reality
Springfield, MO
06.2017 - 03.2020
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Supervised labor, materials and equipment for large commercial projects with budgets.
Education
High School Diploma -
Buffalo High School
Buffalo, MO05.2020
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Conflict Resolution
- Collaboration
- Good listening skills
- Decision Making
- Responsible
- Data Entry
Timeline
RSM
National Entertainment Network
08.2021 - Current
Hunting Outfiter
Bass Pro Shops
08.2020 - 07.2021
Contractor
Kirkpatrick Reality
06.2017 - 03.2020
High School Diploma -
Buffalo High School
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