Summary

Overview

Work History

Education

Skills

Timeline

Jake VanOvermeiren

Sedalia,Colorado

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Area Manager of Operations

RADIO SYSTEMS CORPORATION

10.2010 - 04.2023

Managed Invisible Fence of CO, Portland, Seattle and WI. Previously Also Chicago/ St Louis
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Enforced compliance with local, state and federal regulations and company standards.
Collaborated with cross-functional teams to align operations with corporate objectives.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Developed processes to save on costs and prevent losses.
Devised and executed training plans for new and existing staff to support competency and compliance.
Introduced new methods, practices, and systems to reduce turnaround time.

ORDER FULFILLMENT SUPERVISOR

RICHARDSON ELECTRONICS

08.2002 - 10.2010

Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Navigated through 2 systems to build, track and monitor orders.
Processed and submitted multiple orders for product daily and expedited delivery to maintain customer satisfaction.
Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Maintained knowledge of new product offerings and changes for order provisioning processes.
Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
Researched and addressed customer inquiries, questions and issues within as few business days to promote optimal customer service.
Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.

DEPARTMENT MANAGER

MENARDS HOME IMPROVEMENT

06.2007 - 08.2011

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Communicated with managers of other departments to maintain transparency.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

FIRE FIGHTER/ EMT-B

NORTH AURORA, IL FIRE DEPARTMENT

08.2006 - 06.2010

Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Collaborated with other emergency responders on scene to establish adequate fire suppression.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
Operated hoses, pumps, ladders and other firefighting equipment.
Responded to emergency calls and provided medical assistance to injured individuals.
Assisted with regular maintenance of firefighting equipment.
Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Prepared incident reports detailing personnel, location and results of each call.
Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Completed training to stay in peak physical fitness and handle challenging tasks.
Carried out fire inspections to identify fire hazards and recommend corrective measures.
Inspected fire and life safety systems and equipment for proper placement at properties.

MANAGER

GOODRICH QUALITY THEATERS INC

01.2000 - 02.2003

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.