Jake Volek

Customer Technical Support & Solution Engineering

• Provided primary technical contact for multiple healthcare organizations, facilitating production integrations between Epic and third-party systems.
• Investigate and resolve complex interoperability issues involving HL7 interfaces, FHIR APIs, and custom integration workflows.
• Perform root cause analysis for production incidents and partner with software developers to implement long-term solutions.
• Evaluate customer enhancement requests and translate business requirements into technical recommendations.

Implementation & Project Leadership

• Lead implementation projects for new healthcare customers from planning through production deployment.
• Configure and customize integration workflows to align with customer-specific operational requirements.
• Coordinate testing efforts between customer IT teams, third-party vendors, and internal Epic development teams.
• Manage implementation timelines, communicate project status, identify risks, and ensure successful go-live execution.
• Drive cross-functional collaboration across customers, developers, and project stakeholders.

Leadership & Mentorship

• Mentor new Integration Engineers by providing technical guidance, onboarding support, and best practices for customer management.
• Serve as a resource for teammates navigating complex customer scenarios and implementation challenges.

Additional Contributions

• Represented Epic at HIMSS by demonstrating interoperability products and discussing healthcare technology solutions with industry leaders and prospective customers.
• Developed expertise in Epic interoperability frameworks, healthcare data exchange standards, and enterprise integration best practices.

• Led weekly recitation sections for an introductory Python programming course.
• Supported students in debugging, algorithm design, and software development, enhancing their understanding and skills.
• Guided students during office hours, fostering their learning while managing coursework and instructional duties.

• Developed a rule-based machine learning solution using Python and Regular Expressions achieving 98% testing accuracy.
• Created document extraction models with Microsoft Azure Form Recognizer to streamline data retrieval.
• Automated document processing workflows, minimizing manual effort and enhancing operational efficiency.