Overview
Work History
Education
Certifications
References
Timeline
Generic

Jake Walton

McPherson,KS

Overview

8
8
years of professional experience

Work History

Business Analyst, Experienced

CHS Inc.
05.2023 - Current
  • Responsible for supporting enhancement requests, upgrades, migrations, database maintenance, user management, incidents, and questions related to assigned application portfolio: ArcGIS, ComplianceWire, IPS, Meridian, and Primavera P6.
  • Responsible for coordinating and working with vendors, consultants, contractors, business users, and other IT teams when implementing application enhancements, upgrades, and other application related work and/or issues.
  • SQL database management for on-prem databases.
  • Successfully led and managed the AWS migrations to completion for Meridian at the refineries in Laurel and McPherson, along with the AWS migrations for IPS at the refineries in Laurel and McPherson.
  • Successfully led and managed the migration and implementation from Laurel's on-prem Primavera P6 to Oracle's P6 cloud SaaS solution. McPherson's migration and implementation is currently in-progress.
  • Currently leading and managing the AWS migration and implementation from ArcGIS AGOL to ArcGIS Enterprise, while supporting the current ArcGIS AGOL environment that is used at a corporate-wide level.

Business Line Systems Analyst II

Commerce Bank
07.2022 - 05.2023
  • Responsible for capturing business requirements, design, programming, testing, and implementation of applications.
  • Improved business processes by analyzing system requirements and implementing effective solutions.
  • Reviewed, analyzed, and evaluated business systems and user needs.
  • Monitored systems and databases for functionality, while maintaining availability to users for troubleshooting and inquiries.
  • Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
  • Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.

IT Service Desk Analyst

Farmers Alliance
09.2020 - 07.2022
  • Responsible for provisioning, installation, configuration, operation, and maintenance of hardware, software, and related desktop infrastructure.
  • Resolved issues with applications, software, hardware operating systems, and communication related infrastructure.
  • Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users' workflows.
  • Supported remote workers with technology integration, enabling productivity and effective communication across dispersed teams.
  • Provided user account administration, including account creation/management and password resets in applications and active directory.
  • Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
  • Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.

Marketing & Communications Specialist

Farmers Alliance
02.2019 - 09.2020
  • Collaborated with corporate leadership team to complete a wide range of video projects.
  • Strengthened company reputation with the execution of effective public relations initiatives.
  • Maximized advertising efforts by developing content for corporate communications and social media posts.
  • Coordinated with other departments to execute product introductions and maintain current marketing material.
  • Trained and managed new and existing agents in assigned Kansas and Oklahoma territory.
  • Recommended new agency appointments and cancellations.
  • Calculated insurance quotes for agents.


Farm & Personal Lines Underwriter

Farmers Alliance
06.2018 - 02.2019
  • Supported review, acceptance or denial of new and renewal business.
  • Calculated group and individual renewal rates based on customers' background, industry, and demographic information.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Calculated premiums and established payment methods for sales.
  • Analyzed sales volume, retention, and loss ratio trends to identify areas for improvement.

Insurance Agent

Farm Bureau
11.2016 - 03.2018
  • Conducted annual reviews of existing policies to update information.
  • Met with prospective customers in their homes and at their farms to discuss insurance needs.
  • Evaluated the accuracy and quality of data entered into the agency computer system.
  • Finalized sales and collected necessary premiums.
  • Followed up with customers on unresolved issues.
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated leads obtained through direct referrals, lead databases, and cold calling.

Visual Inspection Trainer

Pfizer
10.2017 - 06.2018
  • Assisted in the development and implementation of visual inspection training, including defect recognition and qualification testing.
  • Provided training to personnel performing visual inspections as qualification programs are implemented.
  • Copied, logged, and scanned supporting documentation.

Education

Bachelor of General Business -

Fort Hays State University
Hays, KS
05.2020

Certifications

Lean Bronze Certification

References

Available upon request

Timeline

Business Analyst, Experienced

CHS Inc.
05.2023 - Current

Business Line Systems Analyst II

Commerce Bank
07.2022 - 05.2023

IT Service Desk Analyst

Farmers Alliance
09.2020 - 07.2022

Marketing & Communications Specialist

Farmers Alliance
02.2019 - 09.2020

Farm & Personal Lines Underwriter

Farmers Alliance
06.2018 - 02.2019

Visual Inspection Trainer

Pfizer
10.2017 - 06.2018

Insurance Agent

Farm Bureau
11.2016 - 03.2018

Bachelor of General Business -

Fort Hays State University

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